El Dorado Hills, 95762, CA,
United States
ClearBags Technographics
ClearBags Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ClearBags and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 ClearBags employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ClearBags has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Adobe Commerce (ex Magento) for eCommerce in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ClearBags is running and its propensity to invest more and deepen its relationship with Drift , Google , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ClearBags revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ClearBags intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ClearBags Tech Stack and Enterprise Applications
ClearBags AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, ClearBags implemented Drift AI Chatbot on its public website. The deployment leverages the Chatbots and Conversational AI category to provide automated conversational entry points for online customers, focusing on product inquiry and order support workflows on the e-commerce site.
Drift AI Chatbot was configured with a customer-facing chat widget, automated playbooks, AI-driven response generation, and lead capture fields to collect contact and order context. Configuration emphasized conversational paths for product detail requests, material and sizing questions, and guided customers toward checkout related pages, using the application’s conversational automation and routing capabilities to escalate to human agents when necessary.
Operational scope covers ClearBags online sales, customer support, and marketing touchpoints on the website, with the Drift AI Chatbot serving as the primary automated interface for first-response interactions. The deployment is described as website-based only, no specific third-party system integrations are recorded, and administrative controls were applied to message templates and playbook permissions to align with customer messaging.
Governance centered on iterative playbook management, scripted handoff rules, and a process for updating conversational content as product assortments changed, with customer support and e-commerce teams owning ongoing tuning and content governance. The narrative underscores the architectural placement of Drift AI Chatbot within ClearBags web engagement layers and identifies Drift AI Chatbot as the implemented Chatbots and Conversational AI solution.
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ClearBags Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 ClearBags implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment established Google Workspace as the central productivity and communications layer for ClearBags, supporting corporate email and domain-managed accounts accessible from the company website.
Google Workspace (Formerly Google G-Suite) was provisioned to provide core Collaboration capabilities including Gmail for corporate email, Google Drive for file storage, Docs and Sheets for collaborative content creation, Calendar for scheduling, and Meet for remote meetings. The configuration emphasized shared drives and collaborative document workflows to support cross-functional activities such as product documentation, vendor communications, and marketing content management.
Operational governance was implemented through centralized administration in the Google Workspace admin console, role-based account provisioning, and domain-level email routing tied to the website contact addresses. The rollout focused on internal teams to streamline communications, document sharing, and calendar coordination, aligning collaboration controls and access policies with standard enterprise productivity practices.
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ClearBags eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2009 | 2009 |
In 2009, ClearBags implemented Adobe Commerce (ex Magento) as its eCommerce storefront. The Adobe Commerce (ex Magento) implementation is the platform powering the ClearBags website, using Magento on their website to host product pages and process online transactions.
The deployment emphasized core eCommerce functional modules, including catalog management, configurable product attributes, price and promotion engines, shopping cart and checkout flows, and order management capabilities. Administrative features for product upload, content management, and customer account management were configured to support merchandising and customer service operations. Category-aligned capabilities such as tax and shipping configuration, coupon and promotions management, and catalog search and navigation were part of the implementation.
Operational ownership centered on the web storefront and supported sales, fulfillment, and customer service workflows across the ClearBags site. Governance and operational procedures focused on centralized storefront administration, catalog update processes, and defined order processing and returns handling within the Adobe Commerce environment. This ClearBags Adobe Commerce (ex Magento) eCommerce deployment directly relates the application to online sales and order processing business functions.
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2017 | 2017 |
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ClearBags CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ClearBags ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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ClearBags PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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ClearBags IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ClearBags
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ClearBags Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||