AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Club Med Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Cloud ERP ERP Financial ERP Financial Management n/a 2020 2021
Payment Processing ERP Financial Management 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AlloReview Legacy AlloReview AlloBot Chatbots and Conversational AI AI-Powered Application n/a 2023 2024
In 2023 Club Med deployed AlloReview AlloBot and AlloIntelligence to power an internal TED Copilot for contact-center agents and a multilingual customer-facing WhatsApp assistant. The project is aligned with the Apps Category . The implementation focused on conversational AI capabilities, using AlloReview AlloBot for intent classification, automated triage and response generation, and AlloIntelligence for monitoring and analytics to support agent workflows. Work on AlloBot began in H2 2023 according to the vendor case study, with configuration targeting multilingual natural language understanding and agent copilot interactions. Operationally the solution was applied to CRM and contact-center operations across multiple countries, delivering a customer-facing WhatsApp assistant that entered rollout in 2024. The WhatsApp agent achieved approximately 50% automation of WhatsApp interactions and accelerated handling, with the vendor reporting 60% faster processing and a measurable lift in CSAT. Governance was structured around contact-center workflow integration and staged rollout, with AlloIntelligence providing visibility for monitoring intent accuracy and handoff to human agents. The deployment centralized conversational routing and agent assist functions, improving operational consistency across customer service channels.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Facebook Legacy Workplace by Facebook Collaboration Collaboration n/a 2016 2016
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2025 2025
Video Editing Content Management 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Tracking and Recording CRM 2017 2017
Customer Experience CRM 2016 2016
Customer Experience CRM 2022 2022
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2014 2014
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Club Med
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Club Med Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Club Med Technographics

Club Med is a Leisure and Hospitality organization based in France, with around 16118 employees and annual revenues of $2.25 billion.

Club Med operates a diverse technology stack with applications such as Oracle Cloud ERP, AlloReview AlloBot and Workplace by Facebook, covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.

Club Med has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, AlloReview and Facebook.

Club Med recently adopted applications including Keepeek DAM in 2025, AlloReview AlloBot in 2023 and Momentive Usabilla in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Club Med’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Club Med’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Club Med technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.