Paris, 75957,
France
Club Med Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Club Med and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16118 Club Med employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Club Med has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, AlloReview AlloBot for Chatbots and Conversational AI in 2023, Workplace by Facebook for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Club Med is running and its propensity to invest more and deepen its relationship with Oracle , HiPay , AlloReview or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Club Med revenues, which have grown to $2.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Club Med intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AlloReview | Legacy | AlloReview AlloBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2024 |
In 2023 Club Med deployed AlloReview AlloBot and AlloIntelligence to power an internal TED Copilot for contact-center agents and a multilingual customer-facing WhatsApp assistant. The project is aligned with the Apps Category .
The implementation focused on conversational AI capabilities, using AlloReview AlloBot for intent classification, automated triage and response generation, and AlloIntelligence for monitoring and analytics to support agent workflows. Work on AlloBot began in H2 2023 according to the vendor case study, with configuration targeting multilingual natural language understanding and agent copilot interactions.
Operationally the solution was applied to CRM and contact-center operations across multiple countries, delivering a customer-facing WhatsApp assistant that entered rollout in 2024. The WhatsApp agent achieved approximately 50% automation of WhatsApp interactions and accelerated handling, with the vendor reporting 60% faster processing and a measurable lift in CSAT.
Governance was structured around contact-center workflow integration and staged rollout, with AlloIntelligence providing visibility for monitoring intent accuracy and handoff to human agents. The deployment centralized conversational routing and agent assist functions, improving operational consistency across customer service channels.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2025 | 2025 |
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Video Editing | Content Management |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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