Club Med
11 rue Cambrai Cedex 19,
Paris, 75957,
France
Paris, 75957,
France
33 153 353 553
Leisure and Hospitality
Club Med Technographics
Club Med Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Club Med and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16118 Club Med employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Club Med has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, AlloReview AlloBot for Chatbots and Conversational AI in 2023, Workplace by Facebook for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Club Med is running and its propensity to invest more and deepen its relationship with Oracle , HiPay , AlloReview or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Club Med revenues, which have grown to $2.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Club Med intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Club Med Tech Stack and Enterprise Applications
Club Med ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Club Med implemented Oracle Cloud ERP as part of a finance and operations modernization program. The deployment targeted ERP Financial processes using Oracle Cloud ERP to introduce automation and real time data capabilities across corporate finance and resort operations.
The implementation configured core financial modules including general ledger, accounts payable, accounts receivable, fixed assets and cash management, combined with built in reporting and KPI automation to standardize performance metrics. Oracle Cloud ERP configuration emphasized localization support to accommodate accounting and regulatory differences across countries, and included configuration of automated KPI reporting workflows to improve reporting cadence.
Operational coverage addressed Club Med resort operations in 40 countries and centralized finance functions to unify data on one platform, simplifying consolidation and localization. Governance and process workstreams focused on standardizing financial workflows and KPI definitions, aligning finance and operations reporting on Oracle Cloud ERP, and enabling the company stated goals to automate KPI reporting, simplify localization, and unify data on one platform.
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Payment Processing | ERP |
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2021 | 2021 |
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Club Med AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AlloReview | Legacy | AlloReview AlloBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2024 |
In 2023 Club Med deployed AlloReview AlloBot and AlloIntelligence to power an internal TED Copilot for contact-center agents and a multilingual customer-facing WhatsApp assistant. The project is aligned with the Apps Category .
The implementation focused on conversational AI capabilities, using AlloReview AlloBot for intent classification, automated triage and response generation, and AlloIntelligence for monitoring and analytics to support agent workflows. Work on AlloBot began in H2 2023 according to the vendor case study, with configuration targeting multilingual natural language understanding and agent copilot interactions.
Operationally the solution was applied to CRM and contact-center operations across multiple countries, delivering a customer-facing WhatsApp assistant that entered rollout in 2024. The WhatsApp agent achieved approximately 50% automation of WhatsApp interactions and accelerated handling, with the vendor reporting 60% faster processing and a measurable lift in CSAT.
Governance was structured around contact-center workflow integration and staged rollout, with AlloIntelligence providing visibility for monitoring intent accuracy and handoff to human agents. The deployment centralized conversational routing and agent assist functions, improving operational consistency across customer service channels.
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Club Med Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Club Med implemented Workplace by Facebook as a Collaboration application to connect frontline resort teams with corporate functions and accelerate internal communications. The decision addressed a need to move beyond printed and intranet communications, and to give executives a familiar, highly adoptable tool to reach employees regardless of location.
The implementation emphasized core Collaboration capabilities, notably Workplace Live for companywide streaming and Workplace Groups for team collaboration. Club Med established two primary groups, Club MedLife and Club Med News, while enabling the formation of around 150 project and team groups that support cross-functional problem solving and knowledge sharing.
Deployment targeted frontline operations and corporate staff across Club Med resorts worldwide, where roughly 84 percent of employees work on site. Workplace by Facebook was leveraged to virtualize the company annual conference that had previously drawn over 1,000 in-person attendees, enabling live streaming to distributed employees and extending event reach.
Operational adoption centered on changing communication workflows, shifting information flow from static channels to dynamic group-based collaboration and real-time messaging. Governance focused on group creation and content channels for news and success stories, while empowering local teams to form groups for issues and project work, supporting a new digital culture across the organization.
Club Med reported measurable platform engagement, including 60 percent daily active users, approximately 150 active groups per month, about 25,000 interactions per month, and 20,000 monthly messages sent by employees. Sylvie Brisson CHRO noted increased cooperation and broader input into ideas, reflecting Workplace by Facebook functioning as a Collaboration tool for companywide communication and frontline productivity.
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Club Med Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2025 | 2025 |
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Video Editing | Content Management |
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2018 | 2018 |
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Club Med eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Club Med CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Club Med IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Club Med CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Club Med
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Club Med Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Club Med IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Club Med digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Club Med Technographics
Club Med is a Leisure and Hospitality organization based in France,
with around 16118 employees and annual revenues of $2.25 billion.
Club Med operates a diverse technology stack with applications such as
Oracle Cloud ERP, AlloReview AlloBot and Workplace by Facebook,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Club Med has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, AlloReview and Facebook.
Club Med recently adopted applications including
Keepeek DAM in 2025, AlloReview AlloBot in 2023 and Momentive Usabilla in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Club Med’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Club Med’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Club Med technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.