Paris, 75019,
France
Club Med Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Club Med and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20333 Club Med employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Club Med has purchased the following applications: Iver Cloud for Application Hosting and Computing Services in 2012, Genesys PureCloud Platform for Call Center, Customer Experience in 2014, Avaya Aura for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Club Med is running and its propensity to invest more and deepen its relationship with Iver , GTT Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Club Med revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Club Med intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Iver | Legacy | Iver Cloud | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys PureCloud Platform | Call Center, Customer Experience | CRM | n/a | 2014 | 2015 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura | Collaboration | Collaboration | n/a | 2013 | 2013 |
Club Med implemented Avaya Aura in 2013 to consolidate its Collaboration platform supporting global contact center and agency communications. The deployment of Avaya Aura served as the central communication backbone for contact routing, CTI functionality and vectoring across Club Med sites worldwide.
The implementation included detailed configuration and maquettage of Avaya modules, specifically Avaya ACM, AES, ConfigServer, URS, StatServer, Icon, Ccon, Tserver Avaya, SCS and DBServer Vectoring, with explicit CTI integration points. Workstreams covered analysis, modeling and flow forecasting according to vendor prerequisites for servers and network flows, and accounted for customer security constraints such as firewall rules and routing of flows.
Integrations and vendor coordination were part of the program, with planning and upgrade tracking for Avaya, Nice and Genesys platforms and oversight of OBS services. Operational coverage targeted deployment of agencies and contact centers at a global scale, and configuration work emphasized interoperability between Avaya Aura components and external routing and workforce vendors.
Governance activities encompassed drafting upgrade procedures, updating technical documentation and Visio architectures, and producing cahiers des charges for procurement and technical specifications. Quality of service and team productivity axes were defined, operational processes were formalized, and dashboards were maintained for ongoing monitoring. Club Med also designed custom utilities for announcement management using Apache, PHP and MySQL and a planning tool accessible at http://cmandgo.me, while supervising engineering interns involved in implementation tasks.
Ongoing program tasks focused on upgrade planning and follow up, vendor service tracking for timelines and objectives, and maintaining operational dashboards and processes to sustain the Collaboration environment built on Avaya Aura.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Core HR | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Document Management | Content Management |
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2017 | 2017 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2005 | 2005 |
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Guest Management | ERP Services and Operations |
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2019 | 2019 |
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Travel Management | ERP Services and Operations |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||