Coach USA
160 NJ-17,
Paramus, 07652, NJ,
United States
Paramus, 07652, NJ,
United States
1 201-225-7500
Transportation
Coach USA Technographics
Coach USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coach USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Coach USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coach USA has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, ADP Workforce Now Benefits for Benefits Administration in 2017, Oracle Retail (ex Retek) for Retail Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coach USA is running and its propensity to invest more and deepen its relationship with Oracle , ADP , AvatarFleet or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coach USA revenues, which have grown to $570.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coach USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coach USA Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, after Hurricane Sandy knocked out its onsite data center for several days, Coach USA moved its Oracle E-Business Suite infrastructure to the Syntax Enterprise Cloud. The move targeted continuity and stronger Disaster Recovery capabilities for Oracle E-Business Suite, an ERP Financial platform supporting corporate finance operations across the organization.
Coach USA had previously engaged Syntax Consulting Solutions to remediate issues during a complex upgrade from Oracle EBS 10.7 to Oracle R12, and that relationship informed the migration strategy. The implementation centralized core ERP Financial capabilities on Oracle E-Business Suite, including general ledger, accounts payable, accounts receivable and financial close workflows, while aligning the application stack to a cloud hosting model.
As part of the program Syntax provided remote Oracle Application Managed Services support and SLA-backed hosting for Oracle E-Business Suite. The engagement included a targeted migration of Coach USA’s Canadian subsidiary from JD Edwards to Oracle E-Business Suite, placing both the corporate and subsidiary environments under Syntax Enterprise Cloud management and monitoring to achieve continuous uptime and recoverability.
Governance shifted toward cloud-based application management with Syntax delivering AMS for ongoing patching, monitoring and incident response, and hosting agreements that codified availability and performance through SLA-backed metrics. The documented outcomes included the successful migration of the Canadian subsidiary to Oracle E-Business Suite, continuous remote AMS support, and stable, reliable Oracle E-Business Suite hosting with defined SLA-backed availability and performance guarantees.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now Benefits | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017 Coach USA implemented ADP Workforce Now Benefits to support core Benefits Administration across its United States HR operations. ADP Workforce Now Benefits was positioned to centralize open enrollment activity and day to day benefits case management for HR and Benefits Assistant teams operating in regional hubs including the Greater Atlanta Area.
The implementation emphasized benefits enrollment, eligibility configuration, employee communications for enrollment events, and benefits-related case handling. Functionality covered configuration of plan eligibility, administration of enrollment transactions, management of enrollment documentation and routine benefits queries, aligning with typical Benefits Administration workflows and regulatory recordkeeping.
The ADP deployment operated alongside Coach USA payroll processing tools and the company ATS environment referenced as Recsite, with HR processes aligning onboarding documentation such as I9 and tax related forms to benefits enrollment timelines. Operational coverage included HR service delivery areas for talent acquisition handoffs, onboarding, payroll assistance and benefits audit support, reflecting tight operational coupling between hiring, payroll and benefits administration.
Governance centered on HR and benefits process standardization, support for open enrollment and audit workflows, and coordination with legal and government agencies for compliance with FMLA, EEOC and FLSA requirements. Day to day ownership rested with HR and benefits personnel who prepared management information reports and supported audits, grievance handling and unemployment claim processes as part of benefits governance.
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Coach USA implemented Oracle Retail (ex Retek) to consolidate its Retail Management capabilities across its transportation operations in the United States. The deployment focused on a centralized Oracle Retail application platform supporting distributed point of sale and merchandising workflows, with Oracle Retail (ex Retek) serving as the core retail operations system for pricing, assortment management, inventory visibility, promotions, and replenishment orchestration.
The implementation emphasized standard Retail Management functional modules such as merchandising and assortment planning, pricing and promotions configuration, inventory and replenishment, and point of sale integration. An RPAS Consultant was engaged to deliver RPAS, MFP, IP, and AP configuration and to coordinate application provisioning, functional configuration, and operational handoff. Governance shifted toward centralized merchandising controls and standardized retail workflow processes to align terminal and onboard retail sales with back-office retail administration.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2015 | 2015 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Coach USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Coach USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coach USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coach USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Coach USA Technographics
Coach USA is a Transportation organization based in United States,
with around 2000 employees and annual revenues of $570.0 million.
Coach USA operates a diverse technology stack with applications such as
Oracle E-Business Suite, ADP Workforce Now Benefits and Oracle Retail (ex Retek),
covering areas like ERP Financial, Benefits Administration and Retail Management.
Coach USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and ADP.
Coach USA recently adopted applications including
AvatarFleet A-Suite Recruit in 2023, Lumen Cloud (ex CenturyLink) in 2023 and Lumen CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coach USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coach USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coach USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.