Coast Hotels
535 Thurlow Street Suite 700,
Vancouver, V6E 3L2, BC,
Canada
Vancouver, V6E 3L2, BC,
Canada
1 800-716-6199
Leisure and Hospitality
Coast Hotels Technographics
Coast Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coast Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Coast Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coast Hotels has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2020, Ceridian Dayforce Recruiting for Recruiting, Applicant Tracking System in 2021, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coast Hotels is running and its propensity to invest more and deepen its relationship with Microsoft , Dayforce , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coast Hotels revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coast Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coast Hotels Tech Stack and Enterprise Applications
Coast Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Coast Hotels implemented Microsoft Dynamics GP as its ERP Financial platform. The deployment is noted as using Microsoft Dynamics GP on their website and supports the company’s financial systems for the Canadian-based hospitality operator with approximately 750 employees.
Microsoft Dynamics GP was configured to provide core ERP Financial capabilities common to the category, including general ledger, accounts payable, accounts receivable, and financial reporting to support transaction processing and month-end close workflows. Configuration work emphasized standardized chart of accounts and financial control points appropriate for multi-property revenue and expense accounting in hospitality operations.
Operational ownership is centered in finance and accounting, with the application surfaced through the Coast Hotels website for authorized access. Governance focused on centralized financial recordkeeping and standardized accounting workflows across the company’s Canadian operations, aligning operational processes with the Microsoft Dynamics GP deployment.
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Coast Hotels HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Coast Hotels implemented Ceridian Dayforce Recruiting as its candidate facing recruitment system. Ceridian Dayforce Recruiting is in use as the companywide Recruiting,Applicant Tracking System to capture external applications through the public candidate portal and to structure requisition workflows across corporate hospitality functions.
The implementation centers on standard applicant tracking capabilities including job posting management, candidate profile capture, application tracking, interview scheduling workflows, and offer management. Configuration work focused on requisition templates and role based access for talent acquisition and HR teams to ensure consistent hiring processes across properties.
The deployment is integrated with Ceridian Dayforce HCM, with the Recruiting module linked to the organization level Dayforce HCM instance used on the Coast Hotels website for a unified candidate experience. That integration supports the flow of candidate data into employee records and onboarding workflows in Dayforce HCM, and the candidate portal is provisioned through the Ceridian Dayforce hosted environment.
Operational ownership sits with corporate HR and talent acquisition, covering hiring activity for Coast Hotels in Canada and serving property level hiring managers. Governance controls emphasize approval workflows and applicant data access controls within the Ceridian Dayforce Recruiting configuration to align hiring processes and maintain auditability.
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Workforce Management | HCM |
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2014 | 2014 |
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Coast Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Coast Hotels deployed Hotjar on its public website, implementing the application under the Customer Experience category to capture on-site user behavior and qualitative feedback. Coast Hotels Hotjar Customer Experience deployment was oriented toward informing digital marketing and user experience workstreams for the guest booking journey.
The implementation used standard Hotjar capabilities including heatmaps, session recordings, conversion funnels, and on-page surveys and feedback widgets to observe navigation patterns, form interactions, and drop-off points across reservation-oriented pages. Configuration emphasized page-level event capture and targeted feedback prompts on key guest touch points within the booking flow to surface usability issues and intent signals.
Operational coverage was focused on website analytics and guest experience optimization, with insights consumed by digital marketing and UX teams to prioritize iterative changes. Governance considerations included cookie consent alignment and anonymized session capture to reduce exposure of personal data while supporting Customer Experience workflows.
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Coast Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Coast Hotels CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Coast Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, People & Culture | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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Director, Technology | Director | IT | |
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Vice President, Development& Revenue Strategy | VP | Sales | |
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Director, Development | Director | Finance | |
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People and Culture Manager | Manager | HR | |
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CRM & Web Specialist | Manager | IT | |
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Web & CRM Marketing Manager | Manager | Marketing | |
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Guest Services Manager | Manager | Finance | |
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Director of Sales | Director | Finance | |
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Apps Being Evaluated by Coast Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coast Hotels IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coast Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Coast Hotels Technographics
Coast Hotels is a Leisure and Hospitality organization based in Canada,
with around 750 employees and annual revenues of $150.0 million.
Coast Hotels operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Ceridian Dayforce Recruiting and Hotjar,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Customer Experience.
Coast Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Dayforce and Contentsquare.
Coast Hotels recently adopted applications including
Shiji ReviewPro Guest in 2023, Ceridian Dayforce Recruiting in 2021 and Zendesk Support Ticketing System in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coast Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coast Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coast Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.