Comarch
Al. Jana Pawla Ii 39a,
Krakow, x,
Poland
Krakow, x,
Poland
48 126 461 000
Professional Services
Comarch Technographics
Comarch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Comarch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3426 Comarch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comarch has purchased the following applications: Comarch Optima for ERP Financial in 2023, Mews Property Management for Hotel Property Management in 2018, LiveChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comarch is running and its propensity to invest more and deepen its relationship with Comarch , Mews Systems , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comarch revenues, which have grown to $850.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comarch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Comarch Tech Stack and Enterprise Applications
Comarch ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comarch | Legacy | Comarch Optima | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2023, Comarch implemented Comarch Optima as its ERP Financial application. The implementation is observable on Comarch's corporate website where Comarch Optima is used to expose financial administration functionality via web-accessible interfaces.
Comarch Optima was configured to deliver core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, invoicing, tax reporting, and financial reporting, using standardized chart of accounts and automated posting workflows. Functional configuration emphasized accounting cycle orchestration and billing administration, enabling finance teams to manage ledgers, supplier payments, and customer invoices through those web-accessible interfaces.
Operational scope is centered on finance and accounting business functions within the organization, aligning Comarch Optima with corporate financial controls and month end close processes. Governance attention focused on standardizing financial workflows and role based access for the ERP Financial features surfaced on the company website, with the presence of Comarch Optima on the website documented as the primary integration signal.
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Comarch ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mews Systems | Legacy | Mews Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Comarch implemented Mews Property Management. Mews Property Management is used by Comarch as the Hotel Property Management application and is surfaced on Comarch's public website to support online booking and guest-facing workflows.
The deployment leverages core Hotel Property Management capabilities, including reservations and booking engine functionality, front desk operations, guest profiles, rate management, housekeeping workflow orchestration, and payment handling. Configuration emphasis is on web-based booking flows and guest self-service, reflecting typical property management functional modules for customer engagement and operations management.
The implementation is surfaced directly on Comarch's website, indicating an integration between the Mews Property Management booking engine and the corporate web frontend to present availability, capture reservations, and drive real-time booking confirmations. The application scale and architecture align with a cloud-hosted SaaS property management model provided by Mews Systems, centralizing reservation data and operational workflows for hotel operations.
Operational scope centers on customer-facing booking and hospitality operations, with governance focused on standardizing booking, front desk, and housekeeping processes and consolidating guest data into a single property management system. The configuration supports the business function relationship Comarch Mews Property Management Hotel Property Management, enabling consistent operational controls for guest lifecycle and property operations.
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Comarch AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Comarch implemented LiveChat on its public website to provide real-time customer engagement, placing LiveChat squarely in the Chatbots and Conversational AI category. The deployment focused on embedding the LiveChat web widget into customer-facing pages to enable synchronous conversation handling for web visitors, aligning the application with customer service and pre-sales engagement functions.
LiveChat was configured to deliver standard Chatbots and Conversational AI capabilities, including a browser-based agent console, chat routing and queueing logic, canned responses for repeat inquiries, transcript logging for auditability, and conversation analytics for operational visibility. Configuration emphasized lightweight administration within the web channel, with attention to message templates, agent role assignment, and session handover procedures to support multi-agent handling.
Operational coverage concentrated on the website channel as the primary touchpoint, with workflows designed for first response handling and escalation to subject matter teams when required. Governance included defined agent responsibilities, content governance for response templates, and retention of chat transcripts for service continuity, reflecting a concentrated rollout model for web-based conversational engagement using LiveChat.
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Comarch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Comarch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Comarch
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Comarch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Comarch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Comarch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Comarch Technographics
Comarch is a Professional Services organization based in Poland,
with around 3426 employees and annual revenues of $850.0 million.
Comarch operates a diverse technology stack with applications such as
Comarch Optima, Mews Property Management and LiveChat,
covering areas like ERP Financial, Hotel Property Management and Chatbots and Conversational AI.
Comarch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Comarch, Mews Systems and LiveChat, Inc..
Comarch recently adopted applications including
Comarch Optima in 2023, Acquia Campaign Studio (ex Mautic) in 2019 and Google Tag Manager in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Comarch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Comarch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Comarch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.