Cheltenham, GL53 0DL,
United Kingdom
Commercial Technographics
Commercial Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Commercial and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Commercial employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Commercial has purchased the following applications: HaloPSA for Professional Services Automation in 2019, Spotler for Marketing Automation in 2019, Pathwire Mailgun for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Commercial is running and its propensity to invest more and deepen its relationship with Halo Service Solutions , Spotler , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Commercial revenues, which have grown to $44.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Commercial intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Commercial Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Halo Service Solutions | Legacy | HaloPSA | Professional Services Automation | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Commercial Group's Managed IT division implemented HaloPSA, adopting the Professional Services Automation application to centralize IT service and operations. Deployment focused on IT service and operations across Europe, primarily the United Kingdom, with an emphasis on standardizing ticketing, alert triage, and change workflows across onsite and remote teams.
HaloPSA was configured to automate routine workflows, instrument incident handling, and simplify Change Management processes. Functional capabilities implemented included automated alert processing, ticket creation and routing, structured change request and approval flows, and reporting configured for contract and SLA visibility.
The implementation integrated SolarWinds monitoring with HaloPSA so that monitoring alerts were converted into actionable incidents within the service desk. Integration routed SolarWinds alerts into automated processing queues, reducing manual monitoring overhead and enabling synchronized execution between onsite engineers and remote teams.
Governance changes formalized incident escalation and change approval procedures and the rollout was managed within the Managed IT division across UK operations. The project reduced daily monitoring overhead and resulted in roughly 1.5 hours saved per engineer per day from automated alert processing, and clearer reporting that aided contract renewals while improving collaboration between onsite and remote teams.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spotler | Legacy | Spotler | Marketing Automation | CRM | n/a | 2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Commercial
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Commercial Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||