Koeln, 50968,
Germany
compass Pflegeberatung Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by compass Pflegeberatung and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 675 compass Pflegeberatung employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that compass Pflegeberatung has purchased the following applications: Wbe Call Center for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems compass Pflegeberatung is running and its propensity to invest more and deepen its relationship with WBe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing compass Pflegeberatung revenues, which have grown to $149.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for compass Pflegeberatung intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WBe | Legacy | Wbe Call Center | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, compass Pflegeberatung implemented Wbe Call Center in a Call Center deployment to provide professional steering and multi site coordination for its care center operations. The implementation was scoped to link care coordination activities across locations in Köln and Leipzig, centralizing CRM and care coordination contact handling under a single application.
Wbe Call Center was configured to support omnichannel contact center coordination and agent orchestration, with emphasis on queue management, routing rules, unified agent interfaces, and case oriented care coordination workflows. Configuration work included scripted response flows for care advisors and standardized contact handling templates to support inbound patient inquiries and follow up coordination.
Operational coverage extended to care coordination teams and patient intake functions at the Köln and Leipzig sites, aligning appointment steering and inter site referral orchestration within the Call Center platform. The deployment focused on multi site operational steering for care center operations rather than on named back end system integrations.
Governance and rollout emphasized standardized call handling protocols and centralized operational oversight for routing and case assignment, with phased adoption across the two sites to ensure consistent care coordination processes. The Wbe Call Center implementation established a coordinated operational model for compass Pflegeberatung’s care center and CRM related workflows.
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