London, TW13 4AU,
United Kingdom
Complete Cover Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Complete Cover Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Complete Cover Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Complete Cover Group has purchased the following applications: Puzzel U-WFM for Workforce Management in 2019, Open GI Core Policy Administration for Insurance Policy Administration in 2013, Click4Assistance for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Complete Cover Group is running and its propensity to invest more and deepen its relationship with Puzzel , Open GI , Click4Assistance or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Complete Cover Group revenues, which have grown to $131.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Complete Cover Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel U-WFM | Workforce Management | HCM | n/a | 2019 | 2019 |
In 2019, Complete Cover Group deployed Puzzel U-WFM, a Workforce Management application, across all customer facing sites. The deployment centralized resource modelling and a comprehensive shifts overhaul to align staffing with demand across customer contact channels.
Puzzel U-WFM was configured to support demand scheduling, forecast driven shift planning, and intraday adjustments, providing accurate forecasts to direct marketing on the best days to achieve results. Functional capabilities implemented included resource modelling, shift templates, and forecasting workflows consistent with Workforce Management, aligning agent schedules with predicted contact volumes.
Senior management was supported during the omni-channel project rollout to establish governance, change management, and operational adoption across customer facing teams. The implementation captured the need for demand scheduling and effectively placed the right staff where demand required, which improved performance by 15% and reduced abandonment rate through improved performance.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Open GI | Legacy | Open GI Core Policy Administration | Insurance Policy Administration | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Complete Cover Group implemented Open GI Core Policy Administration as its Insurance Policy Administration platform. The implementation centralized core policy processing to support the broker's new business intake and ongoing policy servicing workflows within its UK operations.
Open GI Core Policy Administration was configured to handle core policy lifecycle management, new business quoting and intake, endorsements and renewals, and customer record linkage, aligned with standard Insurance Policy Administration functional workflows. The deployment emphasized built-in CRM linkage to manage the customer journey and operationalize policy documentation and servicing tasks.
The implementation integrated with the organisation's built-in CRM systems and with terminals such as CDL, reflecting usage patterns recorded by staff between 2017 and 2019 who processed new business and policy changes. Operational coverage targeted the new business and sales broking functions and provided a communications bridge between the business, insurers and third-party consultants for underwriting and compliance checks.
Project governance included regular liaison with the project manager, scheduling project team meetings, tracking key milestones and organising follow-up actions, with staff supporting project communication and ad-hoc administrative tasks. Users reported operational outcomes in the new business function, including surpassing monthly KPIs by over 30 percent and individual recognition as a top sales broker.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Click4Assistance | Legacy | Click4Assistance | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2012 | 2013 |
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Transactional Email | PaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Loss Prevention | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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