Mechanicsburg, 17055, PA,
United States
Computer Support Technographics
Computer Support Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Computer Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Computer Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Computer Support has purchased the following applications: Sitecore Four51 for eCommerce in 2018, New Relic APM for Application Performance Management in 2022, DigitalOcean Droplets for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Computer Support is running and its propensity to invest more and deepen its relationship with Sitecore , New Relic , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Computer Support revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Computer Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Computer Support Tech Stack and Enterprise Applications
Computer Support eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore Four51 | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, Computer Support implemented Sitecore Four51 on its public website to provide eCommerce capabilities. The deployment uses Sitecore Four51 as the commerce and storefront layer to combine content management with online product presentation in the eCommerce category.
Sitecore Four51 is configured to manage product cataloguing, storefront merchandising, pricing configuration and customer-facing cart and checkout workflows consistent with standard eCommerce functionality. Operational scope centers on the company website and supports marketing and sales activities, with a small internal team responsible for site authoring, catalog updates and order capture. Governance consolidates content and commerce publishing into a single administrative surface, simplifying merchandising and content-to-commerce workflows for the 10-person Professional Services firm.
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Computer Support ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2022 | 2022 |
In 2022, Computer Support implemented New Relic APM to provide Application Performance Management for their public website at https://www.csiroad.com. The deployment focused on instrumenting the web application layer with New Relic APM agents and vendor telemetry to capture server side performance and request tracing. Implementation scope was limited to the company website and the small IT support function, aligning monitoring around web transactions, error capture, and response time visibility. The primary business functions impacted were IT operations and the support team responsible for site uptime and incident response.
New Relic APM was configured to surface transaction traces, error analytics, and application health dashboards consistent with Application Performance Management best practices. Configuration work included application naming and environment segmentation, dashboarding for ongoing operational monitoring, and alert rules to notify the support team of performance regressions. Governance centered on monitoring workflows and incident escalation owned by the IT support function, with regular reviews of New Relic APM dashboards to maintain site reliability.
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Computer Support IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigitalOcean | Legacy | DigitalOcean Droplets | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
In 2022, Computer Support provisioned DigitalOcean Droplets to host its public website, using DigitalOcean Droplets as its Application Hosting and Computing Services implementation for web operations. The deployment is focused on hosting the company web presence at csiroad.com and aligns the application with core website compute and delivery responsibilities.
The configuration uses Droplets as primary virtual machines for web server workloads, leveraging standard compute provisioning, persistent block storage, and image snapshot workflows to manage instance lifecycles. Administration is conducted through SSH key based access and the DigitalOcean control plane for instance provisioning, monitoring, and maintenance, reflecting typical Application Hosting and Computing Services operational patterns.
Operational coverage is limited to website hosting and associated site administration tasks, with system administration, content updates, and availability monitoring handled directly by the small Computer Support team. Network and routing responsibilities are provided by the Droplets environment, which supplies public IP addressing and cloud level network controls for HTTP traffic delivery.
Governance and rollout are organized for a compact organization, with centralized provisioning and reproducible Droplet images used to maintain consistency across site updates. DigitalOcean Droplets provides Computer Support with a straightforward Application Hosting and Computing Services platform to operate and manage its website infrastructure.
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Computer Support
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Computer Support Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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