Connectwise
10C Peckingham Street,
Halesowen, B63 3AW,
United Kingdom
Halesowen, B63 3AW,
United Kingdom
44 20 3817-6900
Professional Services
Connectwise Technographics
Connectwise Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Connectwise and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24 Connectwise employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Connectwise has purchased the following applications: ConnectWise ChatAssist for Chatbots and Conversational AI in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Optimizely Search & Navigation (ex Episerver Find) for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Connectwise is running and its propensity to invest more and deepen its relationship with Connectwise , TeamSupport , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Connectwise revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Connectwise intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Connectwise Tech Stack and Enterprise Applications
Connectwise AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connectwise | Legacy | ConnectWise ChatAssist | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Connectwise deployed ConnectWise ChatAssist on its website. ConnectWise ChatAssist is a Chatbots and Conversational AI application used to manage web-based customer engagement and initial support triage for the company in the United Kingdom.
The implementation is delivered as a lightweight, cloud-hosted conversational widget embedded in public web pages, consistent with typical Chatbots and Conversational AI architectures for small professional services firms. Configuration centers on conversational flow design, automated Q&A, lead capture fields, session transcript capture, and handoff triggers for human agent escalation, and these capabilities are mapped to customer service and sales lead qualification workflows. Governance is enforced through defined escalation rules and agent handover procedures, and operational coverage is focused on the company website where the ConnectWise ChatAssist client centralizes first-line interactions and records conversational logs to support downstream support workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Connectwise Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Connectwise implemented Cisco Webex Meetings as its external conferencing capability. The deployment uses Cisco Webex Meetings embedded on the company website in the United Kingdom to provide Audio Video and Web Conferencing for customer facing interactions and remote collaboration. Connectwise configured the application to surface join and scheduling links on web pages that drive live sessions for prospects and clients, aligning the conferencing layer with its professional services delivery model.
The implementation leverages core Audio Video and Web Conferencing capabilities including multi party audio, video, screen sharing, meeting controls and session recording, with Cisco Webex Meetings serving as the primary meeting host. Operational ownership centers on customer engagement and professional services teams, with centralized administration of meeting policies and user access to maintain consistent meeting experience and compliance. The integration into the public website creates direct join flows and on demand playback for recorded sessions, positioning Cisco Webex Meetings as the primary web based conferencing instrument for client meetings and demos.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Connectwise Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | Optimizely Search & Navigation (ex Episerver Find) | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Connectwise implemented Optimizely Search & Navigation (ex Episerver Find) on its United Kingdom public website. The deployment addresses Application, Web and Enterprise Search requirements for site search, content discovery, and navigation across product, resources, and support pages.
Optimizely Search & Navigation (ex Episerver Find) was configured to surface indexed site content with relevance tuning, faceted navigation, autocomplete suggestions, synonym management, and typo tolerance, reflecting common functional modules within the Application, Web and Enterprise Search category. The implementation is delivered as a web-facing search layer, using hosted indexing and site search widgets to expose curated results and analytics for search queries. Operational ownership is described at the site level, with digital marketing and web operations managing relevance rules, content indexing cadence, and search configuration for the Connectwise UK site. Governance focuses on search relevance workflows, content tagging and index refresh processes to keep product and support content discoverable and consistent with site navigation.
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Web Content Management | Content Management |
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2021 | 2021 |
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Connectwise eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Connectwise CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Connectwise EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Connectwise ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Connectwise PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Connectwise TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Connectwise PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Connectwise IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Connectwise
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Connectwise Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Connectwise IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Connectwise digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Connectwise Technographics
Connectwise is a Professional Services organization based in United Kingdom,
with around 24 employees and annual revenues of $9.0 million.
Connectwise operates a diverse technology stack with applications such as
ConnectWise ChatAssist, Cisco Webex Meetings and Optimizely Search & Navigation (ex Episerver Find),
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Application, Web and Enterprise Search.
Connectwise has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Connectwise, Cisco Systems and Optimizely.
Connectwise recently adopted applications including
Slack Connect in 2022, Demandbase ABX Cloud in 2022 and Salesforce Audience Studio in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Connectwise’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Connectwise’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Connectwise technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.