Dublin, 94568, CA,
United States
ConvergeHub Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ConvergeHub and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 ConvergeHub employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ConvergeHub has purchased the following applications: Augutech MCA Power Dialer for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ConvergeHub is running and its propensity to invest more and deepen its relationship with Augutech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ConvergeHub revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ConvergeHub intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Augutech | Legacy | Augutech MCA Power Dialer | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, ConvergeHub embedded Augutech MCA Power Dialer into ConvergeHub CRM to extend Call Center capabilities for Lending and Merchant Cash Advance customers in the United States. The integration brings predictive dialing and power-dialer functionality directly into CRM workflows, aligning outbound dialing, call-list management, and automated call sequencing with customer records and case workflows.
Augutech MCA Power Dialer is implemented as an integrated module within ConvergeHub CRM, synchronizing call lists and workflow states so that sales, collections, and customer success teams operate from a unified contact and task queue. The deployment emphasizes telephony orchestration, predictive dial logic, and automated call-list/workflow sync, and it is scoped specifically to Lending and MCA use cases in the USA, improving connect rates and streamlining outbound contact processes.
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Call Center | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2023 | 2023 |
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