Renton, 98057, WA,
United States
Convergent Outsourcing, Inc. Technographics
Convergent Outsourcing, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Convergent Outsourcing, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 Convergent Outsourcing, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Convergent Outsourcing, Inc. has purchased the following applications: Microsoft 365 for Collaboration in 2017, Hotjar for Customer Experience in 2016, Kyriba Treasury for Treasury Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Convergent Outsourcing, Inc. is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Convergent Outsourcing, Inc. revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Convergent Outsourcing, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Convergent Outsourcing, Inc. Tech Stack and Enterprise Applications
Convergent Outsourcing, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Convergent Outsourcing, Inc. deployed Microsoft 365 as its Collaboration platform. Convergent uses Microsoft 365 on their website and within corporate communication channels to support collaborative work across its United States operations.
The Microsoft 365 implementation consolidates standard Collaboration capabilities including Exchange Online email, SharePoint Online content management, OneDrive file synchronization, Microsoft Teams communications, and Office desktop and web applications under a single Microsoft 365 tenant. Administration is handled centrally with enterprise tenant controls, role based access and identity and access governance configured to support professional services delivery, IT, sales, and client engagement teams across roughly 2,600 employees.
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Convergent Outsourcing, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, Convergent Outsourcing, Inc. implemented Hotjar on its public website. The Hotjar deployment supports Customer Experience objectives by enabling qualitative capture of visitor behavior and direct on-page feedback for web channels.
The implementation uses Hotjar modules including session replay, heatmaps, conversion funnel observation, and on-page feedback widgets to surface navigation friction and conversion blockers. Configuration is executed via a site-wide tracking script with page-level targeting to instrument key flows and landing pages.
Operational ownership is assigned to digital experience and marketing teams, with UX research and product owners consuming qualitative signals for iterative website optimization. Collected behavioral recordings and feedback are integrated into existing analytics and optimization workflows to inform design and content decisions.
Governance centers on consent management and role-based access controls for recordings and feedback, aligning data access with web privacy practices. The deployment centralizes qualitative customer intelligence on the public website, supporting Customer Experience functions across marketing, UX, and product teams.
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Convergent Outsourcing, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kyriba | Legacy | Kyriba Treasury | Treasury Management | TRM | n/a | 2016 | 2016 |
In 2016, Convergent Outsourcing, Inc. implemented Kyriba Treasury as its core Treasury Management application to centralize payment execution and template management. The deployment focused on operationalizing Kyriba Treasury for payment workflows within the corporate treasury and accounts payable functions, aligning the company's payment orchestration with a dedicated treasury platform.
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Convergent Outsourcing, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Convergent Outsourcing, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Convergent Outsourcing, Inc.
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Apps Being Evaluated by Convergent Outsourcing, Inc. Executives
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