Conversica
950 Tower Lane, 12th Floor,
Foster City, 94404, CA,
United States
Foster City, 94404, CA,
United States
1 888-778-1004
Professional Services
Conversica Technographics
Conversica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Conversica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Conversica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Conversica has purchased the following applications: Sage Intacct for ERP Financial in 2020, Vectara for Generative AI Platforms in 2024, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Conversica is running and its propensity to invest more and deepen its relationship with Sage , Vectara , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Conversica revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Conversica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Conversica Tech Stack and Enterprise Applications
Conversica ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Conversica implemented Sage Intacct as its ERP Financial platform to centralize finance and accounting for the professional services firm. The deployment uses a cloud based SaaS architecture, positioning Sage Intacct to serve as the primary financial system for core accounting functions.
The implementation focuses on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, revenue management and financial reporting. Sage Intacct was configured to enable multi entity consolidation and a centralized chart of accounts aligned to professional services billing and project cost tracking. Configuration emphasis includes accounting automation and period close orchestration consistent with category best practices.
Operational ownership is held by Conversica finance and accounting teams who manage month end close, statutory reporting and internal controls through Sage Intacct. The presence of Sage Intacct on Conversica's public site indicates active use within the company financial technology stack. Conversica Sage Intacct ERP Financial is therefore positioned to support core finance and accounting business functions.
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Conversica AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vectara | Legacy | Vectara | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Conversica deployed Vectara to power LLM enabled search within its Revenue Digital Assistant™ solutions, leveraging Vectara as a Generative AI Platforms component to improve answer relevance for sales and lead engagement workflows. The implementation targeted Conversica's conversational AI stack and was scoped to support operations in the United States.
Vectara enabled a retrieval layer that surfaced more relevant knowledge for automated conversations, with reported retrieval improvements showing precision up 18 points and recall up 30 points, and an uplift to overall F1. These gains directly supported improved conversational AI accuracy and accelerated time to value for Conversica's Revenue Digital Assistant™ solutions.
Operationally the Vectara implementation was embedded into Conversica's revenue-facing workflows, serving sales and lead-engagement functions and integrating as the semantic retrieval component of the conversational pipeline. The deployment emphasized iterative relevance tuning and evaluation to align retrieval signals with lead qualification and sales response patterns.
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Conversica Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Conversica deployed Zoom to provide Audio Video and Web Conferencing capabilities on its public website. The deployment exposes Zoom meeting and webinar functionality to external visitors, enabling browser based video and audio joining, meeting scheduling links, and embedded join flows directly from site pages.
The Zoom implementation is configured to support customer engagement workflows, primarily serving sales and customer success teams by facilitating live demos and client meetings initiated from the website. Functional capabilities implemented include video, audio, screen sharing, recording, and waiting room controls, reflecting standard Audio Video and Web Conferencing workflows. Governance centers on host assignment, meeting access controls, and scheduling policies applied to corporate Zoom accounts to manage external attendee access and meeting moderation.
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Collaboration | Collaboration |
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2014 | 2014 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Conversica Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Conversica CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Enablement | CRM |
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2015 | 2015 |
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Conversica ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Conversica TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Conversica PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Conversica IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Conversica CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Conversica
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Finance / CFO | VP | Finance | |
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Head of Corporate FP&A | Director | Finance | |
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Director Of Corporate Accounting | Director | Finance | |
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Enterprise Customer Success | CXO | Customer Service | |
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Chief Customer Officer | CXO | Customer Service | |
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Enterprise Customer Success Manager | Manager | Customer Service | |
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Enterprise Customer Success Manager | Manager | Customer Service | |
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Apps Being Evaluated by Conversica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Conversica IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Conversica digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Conversica Technographics
Conversica is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $30.0 million.
Conversica operates a diverse technology stack with applications such as
Sage Intacct, Vectara and Zoom,
covering areas like ERP Financial, Generative AI Platforms and Audio Video and Web Conferencing.
Conversica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Vectara and Zoom Video Communications.
Conversica recently adopted applications including
Vectara in 2024, Zendesk Support Ticketing System in 2022 and ON24 Digital Experience Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Conversica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Conversica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Conversica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.