Coola
3200 Lionshead Ave.,
Carlsbad, 92010, CA,
United States
Carlsbad, 92010, CA,
United States
1 760-940 -2125
Retail
Coola Technographics
Coola Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coola and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Coola employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coola has purchased the following applications: Apple Pay for Payment Processing in 2020, Keatext Employee Engagement for Employee Engagement in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coola is running and its propensity to invest more and deepen its relationship with Apple , Klarna , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coola revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coola intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coola Tech Stack and Enterprise Applications
Coola ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Coola implemented Apple Pay on its website. The deployment anchors Apple Pay Payment Processing into Coola's ecommerce checkout and payments function, enabling web based Apple Pay flows for customers visiting Coola.com.
The implementation centered on integrating the Apple Pay interface into the site checkout, configuring the Apple Pay button and web payment sheet to accept tokenized card credentials and initiate authorization. Core Payment Processing workflows established include payment tokenization, customer authentication at checkout, and handoff of authorization to the merchant payment processor.
Operational scope is limited to the online retail checkout and affects ecommerce, payments operations, and customer service teams, with rollout executed on Coola's public website. Governance focused on updating checkout workflows, payment acceptance rules, and monitoring web payment availability after the Apple Pay implementation.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Coola HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keatext | Legacy | Keatext Employee Engagement | Employee Engagement | HCM | n/a | 2021 | 2021 |
In 2021, Coola deployed Keatext Employee Engagement to analyze customer support tickets and surface actionable customer experience signals. Keatext Employee Engagement was used as an Employee Engagement application to instrument unstructured support interactions and connect those signals to people analytics and service operations.
The implementation emphasized real time text analytics with sentiment scoring, topic extraction, and configurable dashboards that alerted teams to emerging issues. Configuration focused on automated classification of ticket themes and service pain points to support analysts during high volume periods.
Keatext was integrated with Zendesk to analyze support tickets in real time and surface findings directly within support and CRM workflows in the United States. Vendor materials indicate Keatext Employee Engagement capabilities extend to HR and people analytics, though the Coola case highlights support ticket analysis and CX outcomes.
Rollout targeted support during peak periods and governance combined central analytics ownership with distribution of dashboards to support and CRM teams for operational response. The implementation correlated with an increase in CSAT of approximately 5 points during peak periods and improved conversion by surfacing actionable CX insights.
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Coola Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Coola deployed Google Workspace (Formerly Google G-Suite) in the Collaboration category. The deployment covers the US based retail company's employee base and is positioned to support core business functions including corporate email, real time document collaboration, file storage, shared calendars, and virtual meetings across the organization.
Google Workspace (Formerly Google G-Suite) is configured with Gmail on a Coola owned domain and centralized management through the Google Admin console, with Google Drive, Docs, Sheets, Slides, Calendar, and Meet enabled for productivity workflows. The implementation signals include shared drives scoped by department, Google Groups for distribution and access control, and administrative policies for accounts and device management to protect corporate data.
Use of Google Workspace is observable in Coola's public website footprint, indicating an active production level deployment rather than a transient evaluation. Governance is organized around IT administered domain accounts, role based access to shared drives, and departmental workspace structures to support marketing, sales, and operations collaboration and content lifecycle management.
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Collaboration | Collaboration |
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2021 | 2021 |
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Coola Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Coola eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2023 | 2023 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Coola CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Coola TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Coola PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Coola IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Coola
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Coola Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coola IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coola digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Coola Technographics
Coola is a Retail organization based in United States,
with around 100 employees and annual revenues of $40.0 million.
Coola operates a diverse technology stack with applications such as
Apple Pay, Keatext Employee Engagement and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Employee Engagement and Collaboration.
Coola has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Keatext and Google.
Coola recently adopted applications including
Specright Platform in 2023, Klarna Payments in 2021 and Google Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coola’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coola’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coola technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.