London, EN5 4BS,
United Kingdom
COSMO Restaurant Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by COSMO Restaurant Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 COSMO Restaurant Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that COSMO Restaurant Group has purchased the following applications: Sage 200 for ERP Financial in 2015, Microsoft 365 for Collaboration in 2015, SPARK CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems COSMO Restaurant Group is running and its propensity to invest more and deepen its relationship with Sage , Microsoft , New Apex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing COSMO Restaurant Group revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for COSMO Restaurant Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 200 | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Apex | Legacy | SPARK CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, COSMO Restaurant Group implemented SPARK CRM as a CRM bolt-on within a broader deployment of SPARK EPoS and robotics at the St Enoch Glasgow venue, New Apex supplied the SPARK robotics and hospitality technology stack. The deployment paired SPARK CRM with SPARK EPoS and on-floor robotics including BellaBot, KettyBot, and HolaBot to address service speed and labour strain in a high-footfall buffet format.
SPARK CRM was configured to operate as a guest engagement and customer data layer alongside point of sale operations, using standard CRM capabilities such as guest profiles, transaction-linked engagement, and campaign orchestration to support on-site promotions and social-first marketing. The implementation emphasized order and visit-level data capture from the EPoS, enabling personalized outreach and content-triggered engagement tied to dining events.
Integrations centered on the SPARK EPoS stack and the robotics orchestration layer, with the CRM consuming EPoS events for real-time guest interaction workflows and marketing lists. Operational scope was venue-level at St Enoch, covering front of house operations, marketing and guest experience teams, with the CRM supporting both service workflows and social engagement activities.
Governance and rollout were managed through venue operations and marketing, using phased configuration of EPoS bolt-ons and CRM engagement rules to align service staff workflows and promotional cadences. Publicly reported outcomes included strong customer engagement and viral social traction, with approximately 1.5 million TikTok views following the venue opening.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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