Costen Floors
9840 Mayland Drive,
Henrico, 23233, VA,
United States
Henrico, 23233, VA,
United States
1 804-251-2988
Retail
Costen Floors Technographics
Costen Floors Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Costen Floors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Costen Floors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Costen Floors has purchased the following applications: RFMS ERP for Retail Management in 2010, Microsoft 365 for Collaboration in 2018, Twilio Segment for Customer Data Platform in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Costen Floors is running and its propensity to invest more and deepen its relationship with RFMS , Microsoft , Twilio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Costen Floors revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Costen Floors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Costen Floors Tech Stack and Enterprise Applications
Costen Floors ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RFMS | Legacy | RFMS ERP | Retail Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010 Costen Floors implemented RFMS ERP to centralize Retail Management functions across customer communications, estimating, inventory, purchasing, job costing, scheduling and invoicing. The implementation targeted the companys end-to-end retail flooring operations, with RFMS ERP positioned to manage interactions with homeowners, contractors, wholesalers and manufacturer representatives as primary contacts and to support both residential and commercial project workflows.
RFMS ERP was configured to support core retail and field service capabilities, including detailed estimating and quote generation based on square foot, time, labor and material costs, job costing and budget tracking, purchase order creation and product quantity quality review, and warehouse inventory supervision. The deployment also covered planning activities such as take offs and measurements for commercial projects, designation of work crews and scheduling, and the preparation and submission of invoicing to accounting workflows.
Operational coverage spanned sales, field operations, warehouse and accounting functions, with RFMS ERP serving as the central record for customer and project data, material catalogs and service standards. The system supported expense tracking for fuel, mileage and cell phone usage and was used to coordinate customer education on hardwoods, tile, carpet, vinyl and laminate products as well as to support event participation at trade shows and local home and garden shows.
Governance and workflow changes emphasized standardized estimating, explicit work plans and schedule setting, and assignment of crews materials and budgets at the project level, with RFMS ERP used to enforce process steps from quote to invoice. Business outcomes explicitly noted in source materials include exceeding one million dollars in sales in four of six plus years, and ongoing use of RFMS ERP to track costs and operational activity across retail flooring business functions.
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Costen Floors Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Costen Floors implemented Microsoft 365 for Collaboration across its small retail organization. The deployment centralized cloud email, productivity applications, file storage, and synchronous collaboration capabilities to support business communication and team workflows.
Microsoft 365 is surfaced on the company website and is used to support internal collaboration workflows, document sharing, and cloud hosted email and calendar for staff. The implementation focused on configuring core Collaboration workloads consistent with Microsoft 365, including email and calendar, file libraries and cloud storage, and real time team collaboration, alongside account provisioning and basic governance for user access and sharing policies. Integrations with other systems were not specified, and detailed rollout scope beyond website usage was not disclosed.
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Costen Floors CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Segment | Customer Data Platform | CRM | n/a | 2020 | 2020 |
In 2020, Costen Floors implemented Twilio Segment as its Customer Data Platform on their website. The small United States based retail firm instrumented Twilio Segment to centralize web customer data and establish a single point for collecting browser and session events.
Twilio Segment was configured as a client side web Source to capture pageviews, form submissions, and click events, and to assemble persistent customer identifiers and profiles. The deployment emphasized event schema normalization and routing, using Segment to standardize event taxonomy and forward structured events to downstream marketing and analytics endpoints consistent with Customer Data Platform functionality.
Operational coverage focused on marketing and customer service workflows, with the implementation supporting lead capture, digital engagement tracking, and consolidated customer profiles. Governance work included defining a consistent event taxonomy, basic data hygiene and identifier strategies, and consent aware collection practices to maintain reliable website event streams for downstream use.
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Listing Management | CRM |
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2021 | 2021 |
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Costen Floors ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Costen Floors IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Costen Floors CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Costen Floors
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Costen Floors Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Costen Floors IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Costen Floors digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Costen Floors Technographics
Costen Floors is a Retail organization based in United States,
with around 40 employees and annual revenues of $4.0 million.
Costen Floors operates a diverse technology stack with applications such as
RFMS ERP, Microsoft 365 and Twilio Segment,
covering areas like Retail Management, Collaboration and Customer Data Platform.
Costen Floors has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as RFMS, Microsoft and Twilio.
Costen Floors recently adopted applications including
Birdeye Listings Management in 2021, Twilio Segment in 2020 and Microsoft Azure Monitor in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Costen Floors’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Costen Floors’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Costen Floors technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.