AI Buyer Insights:

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

Course Hero
Location
2000 Seaport Blvd,
Redwood City, 94063, CA,
United States
Website
https://www.coursehero.com/
Phone
1 888-634-9397
Artw industry
Education
Employee
Revenue

Course Hero Technographics

Course Hero Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Course Hero and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 773 Course Hero employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Course Hero has purchased the following applications: Greenhouse ATS for Applicant Tracking System in 2020, New Relic APM for Application Performance Management in 2014, DigitalGenius AI Platform for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Course Hero is running and its propensity to invest more and deepen its relationship with Greenhouse , New Relic , DigitalGenius or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Course Hero revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Course Hero intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Course Hero Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Greenhouse Legacy Greenhouse ATS Applicant Tracking System HCM n/a 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2014 2014
IT Service Management ITSM 2018 2018
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
DigitalGenius Legacy DigitalGenius AI Platform Chatbots and Conversational AI AI-Powered Application x 2017 2018 In 2017 Course Hero deployed the DigitalGenius AI Platform in the Chatbots and Conversational AI category to automate repetitive inbound customer inquiries and augment its customer service function. The implementation centered on conversational automation and intent handling, positioning the DigitalGenius AI Platform as the primary automated touchpoint for first‑line support. The deployment implemented core conversational AI capabilities common to the category, including natural language understanding, automated intent classification, response generation, and rules-driven escalation. DigitalGenius AI Platform was configured to identify repetitive ticket types and execute resolution workflows that reduce manual triage, while preserving agent handoff points for complex or high‑value cases. Operational coverage was concentrated in Course Hero’s customer service organization, where the platform now processes a material share of inbound traffic. DigitalGenius AI Platform is handling 33% of all inbound customer service tickets, and over half of those automated interactions are fully resolved with zero agent involvement, enabling a shift in agent workload and case mix. Governance and process changes emphasized new triage and escalation protocols and a model feedback loop to refine automation over time. Agents moved from repetitive ticket handling to more proactive customer engagement, and ongoing training of conversational models and oversight of escalation rules were instituted to sustain automation accuracy.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2011 2011
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Delivery Network IaaS 2015 2015
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Content Management Content Management 2020 2020
Digital Signing Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
CRM CRM 2020 2020
Customer Analytics CRM 2018 2018
Customer Experience CRM 2021 2021
Customer Experience CRM 2021 2021
Customer Support CRM 2013 2013
Digital Advertising Platform CRM 2013 2013
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2015 2015
Marketing Analytics CRM 2015 2015
Marketing Analytics CRM 2015 2015
Marketing Analytics CRM 2018 2018
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Identity and Access Management (IAM) CyberSecurity 2020 2020
Identity and Access Management (IAM) CyberSecurity 2021 2021
Web Application Firewalls (WAF) CyberSecurity 2020 2020
PPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Project Portfolio Management PPM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2017 2017
Transactional Email PaaS 2018 2018
IT Decision Makers and Key Stakeholders at Course Hero
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Course Hero Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Course Hero Technographics

Course Hero is a Education organization based in United States, with around 773 employees and annual revenues of $100.0 million.

Course Hero operates a diverse technology stack with applications such as Greenhouse ATS, New Relic APM and DigitalGenius AI Platform, covering areas like Applicant Tracking System, Application Performance Management and Chatbots and Conversational AI.

Course Hero has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Greenhouse, New Relic and DigitalGenius.

Course Hero recently adopted applications including DocuSign eSignature in 2021, Adobe Experience Cloud in 2021 and Qualtrics CustomerXM in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Course Hero’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Course Hero’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Course Hero technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.