Course Hero
2000 Seaport Blvd,
Redwood City, 94063, CA,
United States
Redwood City, 94063, CA,
United States
1 888-634-9397
Education
Course Hero Technographics
Course Hero Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Course Hero and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 773 Course Hero employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Course Hero has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Greenhouse ATS for Applicant Tracking System in 2020, DigitalGenius AI Platform for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Course Hero is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , DigitalGenius or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Course Hero revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Course Hero intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Course Hero Tech Stack and Enterprise Applications
Course Hero ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Course Hero implemented Oracle NetSuite ERP as its ERP Financial platform. The initial deployment concentrated on centralizing finance operations to support monthly revenue posting and accounts reconciliation across the organization.
Oracle NetSuite ERP was configured to operate as the system of record for Accounts Receivable and General Ledger posting, with revenue posting workflows and journal generation aligned to monthly close cycles. Configuration work emphasized standardized chart of accounts mapping and upload templates to accept external sales feeds, supporting systematic posting into NetSuite financial modules.
The implementation included a recurring operational integration pattern where finance staff download monthly Net Sales data from payment processors Vantiv, Amex, Google, and Apple and upload those files into NetSuite. These imports are used to drive AR entries and GL reconciliation, aligning payment processor settlement data with the company ledgers and downstream close activities.
Governance focused on establishing a repeatable monthly ingestion and approval workflow inside the finance organization, including data validation, account mapping, and reconciliation checkpoints prior to close. Operational ownership remained with the finance team, who maintain the processor extract and NetSuite upload cadence as part of the month end financial controls.
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Course Hero HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Course Hero deployed Greenhouse ATS as its Applicant Tracking System to centralize campus representative recruiting and student sourcing. The initial implementation targeted the campus outreach program and supported recruitment workflows used by a Community Manager responsible for onboarding and managing 35 plus campus representatives across multiple regions. Course Hero configured Greenhouse ATS to support candidate intake, pipeline staging, and interview orchestration for campus hires and content acquisition roles. The deployment timeline aligns with program expansion that grew from four schools to a footprint spanning 50 schools in the United States and 15 schools in Australia and Canada.
Greenhouse ATS was configured to provide standard ATS capabilities including candidate tracking, interview scheduling, role-based pipelines, and automated communication workflows. The implementation emphasized operational orchestration and candidate funnel visibility to help scale sourcing activities where hundreds of students were sourced and interviewed each semester. Greenhouse ATS was integrated into the program orchestration to reduce manual handoffs and standardize selection workflows used by campus representatives and hiring managers.
Integrations were explicitly implemented with Streak CRM, Asana, Slack, and LinkedIn Recruiter Campaign Manager to align sourcing, task management, and community engagement. External partners used in support of recruitment included Premier Talent Solutions and Pro Unlimited, and cross-functional coordination extended to Marketing, HR, Public Relations, Legal, Engineering, Data Analytics, and Finance. These integrations created a multi-application recruitment stack where Greenhouse ATS functioned as the central Applicant Tracking System and source of truth for candidate status.
Governance and process changes centered on formal onboarding, training, and ongoing management of campus representatives, coupled with Asana and Slack driven workflow orchestration for campaign execution. The rollout included role-based access and standardized recruitment workflows to ensure consistency across regions and teams. As implemented, the Greenhouse ATS configuration and its integrations supported the program scaling and operational coordination described in the deployment notes.
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Course Hero AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigitalGenius | Legacy | DigitalGenius AI Platform | Chatbots and Conversational AI | AI-Powered Application | x | 2017 | 2018 |
In 2017 Course Hero deployed the DigitalGenius AI Platform in the Chatbots and Conversational AI category to automate repetitive inbound customer inquiries and augment its customer service function. The implementation centered on conversational automation and intent handling, positioning the DigitalGenius AI Platform as the primary automated touchpoint for first‑line support.
The deployment implemented core conversational AI capabilities common to the category, including natural language understanding, automated intent classification, response generation, and rules-driven escalation. DigitalGenius AI Platform was configured to identify repetitive ticket types and execute resolution workflows that reduce manual triage, while preserving agent handoff points for complex or high‑value cases.
Operational coverage was concentrated in Course Hero’s customer service organization, where the platform now processes a material share of inbound traffic. DigitalGenius AI Platform is handling 33% of all inbound customer service tickets, and over half of those automated interactions are fully resolved with zero agent involvement, enabling a shift in agent workload and case mix.
Governance and process changes emphasized new triage and escalation protocols and a model feedback loop to refine automation over time. Agents moved from repetitive ticket handling to more proactive customer engagement, and ongoing training of conversational models and oversight of escalation rules were instituted to sustain automation accuracy.
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Course Hero Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2011 | 2011 |
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Course Hero Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Content Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Course Hero CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Course Hero ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Course Hero PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Course Hero PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Course Hero IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Course Hero CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Course Hero
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CEO and Co-Founder | CXO | Finance | |
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CTO, Co-founder | CXO | Finance | |
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VP Product & Marketing | VP | Marketing | |
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Director Customer Operations | Director | Customer Service | |
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VP - Artificial Intelligence & Machine Learning | VP | HR | |
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VP, Corporate Controller | VP | Finance | |
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Controller | Director | Finance | |
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Chief Operating Officer & Chief Financial Officer | CXO | Finance | |
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Vice President of Finance | VP | Finance | |
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Senior Manager of Customer Experience | Manager | Customer Service | |
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Customer Experience Escalations Lead | Manager | Customer Service | |
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VP HR | VP | HR | |
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Senior Legal Counsel | Manager | Legal | |
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General Counsel and Chief Compliance Officer | CXO | Finance | |
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Director of Global Talent Acquisition | Director | HR | |
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Senior Manager, Talent Acquisition | Manager | HR | |
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Information Technology Manager | Manager | IT | |
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Apps Being Evaluated by Course Hero Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Course Hero IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Course Hero digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Course Hero Technographics
Course Hero is a Education organization based in United States,
with around 773 employees and annual revenues of $100.0 million.
Course Hero operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Greenhouse ATS and DigitalGenius AI Platform,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Course Hero has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and DigitalGenius.
Course Hero recently adopted applications including
DocuSign eSignature in 2021, Adobe Experience Cloud in 2021 and Qualtrics CustomerXM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Course Hero’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Course Hero’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Course Hero technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.