Ipswich, IP1 1UQ,
United Kingdom
Crafted Media Technographics
Crafted Media Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crafted Media and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Crafted Media employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crafted Media has purchased the following applications: Microsoft 365 for Collaboration in 2015, Kentico Xperience CMS for Web Content Management in 2013, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crafted Media is running and its propensity to invest more and deepen its relationship with Microsoft , Kentico Software , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crafted Media revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crafted Media intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crafted Media Tech Stack and Enterprise Applications
Crafted Media Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Crafted Media implemented Microsoft 365. Microsoft 365 is referenced on the Crafted Media website and is provisioned as the company platform for Collaboration to support day to day client engagement and internal teamwork at the 60 person Professional Services firm based in the United Kingdom.
The deployment is a cloud-hosted Microsoft 365 tenant that the organization uses for core Collaboration capabilities including hosted email, document management, real-time chat and file synchronization consistent with Microsoft 365 functionality. The implementation covers business functions such as marketing, client services and internal operations, with governance implemented through centralized tenant administration, role based access controls, SharePoint site templates and Teams channel organization to standardize collaboration workflows and content management.
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Crafted Media Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kentico Software | Legacy | Kentico Xperience CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, Crafted Media implemented Kentico Xperience CMS as its Web Content Management platform for the corporate website hosted for its United Kingdom operations. The deployment centers on Kentico Xperience CMS running the public site, providing the central content repository and page delivery layer for marketing and client-facing digital content.
The implementation leverages category aligned capabilities such as content authoring, page templates, a media library, personalization and multichannel publishing, together with content staging and publishing workflows. Kentico Xperience CMS is configured to support template driven page assembly, reusable content blocks, and editorial approval flows that align with professional services marketing requirements.
Operational ownership is concentrated in Crafted Media’s marketing and web teams, with the system governing content lifecycle and editorial processes across the company website. Governance is enforced through role based content permissions and staged publishing, enabling structured editorial handoffs and centralized management of site content under the Web Content Management program.
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Crafted Media CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Crafted Media implemented Hotjar on its public website. The deployment is positioned within their Customer Experience tooling to capture visitor behavior and gather on-page feedback, supporting UX research and marketing insight generation.
Hotjar is deployed via the standard client-side tracking snippet embedded in site HTML, with common Hotjar modules such as heatmaps, session recordings, surveys and on-site feedback widgets configured to surface usability issues and behavior patterns. Operational scope is focused on the Crafted Media public website and the implementation is provisioned for design, content and marketing stakeholders, with access controls and internal workflows that route recordings and survey results to UX, product and client engagement teams for iterative page updates.
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics, Lead Generation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Crafted Media ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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Crafted Media PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Crafted Media IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Crafted Media
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Crafted Media Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||