Crawford & Company
5335 Triangle Parkway Peachtree Corners,
Atlanta, 30092, GA,
United States
Atlanta, 30092, GA,
United States
1 404-300-1000
Insurance
Crawford & Company Technographics
Crawford & Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crawford & Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9438 Crawford & Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crawford & Company has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2013, Sterling Background Check for BackGround Screening in 2020, AppWorx Workload Automation for Business Process Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crawford & Company is running and its propensity to invest more and deepen its relationship with Oracle , Infor , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crawford & Company revenues, which have grown to $1.34 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crawford & Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crawford & Company Tech Stack and Enterprise Applications
Crawford & Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Crawford & Company implemented Oracle PeopleSoft ERP to centralize corporate finance operations. The Oracle PeopleSoft ERP deployment focused on ERP Financial capabilities and was positioned to provide standardized financial management across corporate accounting and reporting functions.
Configuration concentrated on core financial modules including general ledger, accounts payable, accounts receivable, fixed asset accounting, and financial reporting, consistent with ERP Financial category functionality. Workstreams included chart of accounts harmonization, period close orchestration, and configuration of financial controls and approval workflows.
As part of the program Crawford & Company hired three new Director and Senior Director level leaders to run critical teams and accelerate delivery. The organization created a global governance process and an executive committee structure for GAD to manage demand, prioritize projects, and improve satisfaction with project delivery and alignment to business needs.
Program governance oversaw the phased shift of corporate financial operations onto Oracle PeopleSoft ERP, using centralized intake, prioritized roadmaps, and executive oversight to align scope and expectations. The governance construct and leadership changes were intended to improve project delivery and prioritization outcomes and to ensure financial systems and processes met enterprise requirements.
|
|
|
|
|
ERP Financial | ERP |
|
2016 | 2016 |
|
|
|
|
|
ERP Financial | ERP |
|
2012 | 2012 |
|
Crawford & Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2020 | 2020 |
In 2020, Crawford & Company deployed Sterling Background Check under the BackGround Screening category to standardize pre-employment screening across Talent Acquisition and HR functions. The implementation supported nationwide recruiting operations where Talent Acquisition Business Partners maintained a sustained daily workload of 45 to 60 requisitions and recruited for roles including customer service representatives, call center staff, adjusters, developers, and finance and marketing positions. The rollout emphasized initiation of specific client background screening and drug screening workflows through Sterling Background Check to ensure a consistent pre-employment process and smoother candidate onboarding.
Sterling Background Check was configured to deliver core BackGround Screening capabilities consistent with the category, including criminal and identity checks, employment and education verifications, and drug screening, aligned with Crawford's standardized screening and interviewing processes. The system was embedded into recruitment workflows and candidate pre-screening activities, with Talent Acquisition partners responsible for monitoring and auditing job files, tracking applicant flow, and ensuring compliance with applicable employment law. Governance focused on establishing general hiring standards for all classes of employment and formalizing feedback loops between recruiters and hiring managers for screening decisions and hire recommendations.
|
|
|
|
|
Core HR | HCM |
|
2020 | 2021 |
|
|
|
|
|
Workforce Management | HCM |
|
2019 | 2019 |
|
Crawford & Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Crawford & Company implemented AppWorx Workload Automation from Broadcom as a Business Process Management platform to automate batch orchestration and scheduled job processing for Risk Management and claims-related workflows. The deployment centered on centralizing workload automation for in-house Risk Management Information Systems and operational workloads that supported workers compensation claims handling.
AppWorx Workload Automation was configured to manage job scheduling, dependency orchestration, event-driven triggers, and SLA-aware job queues, with automation logic invoking PL/SQL routines and Java-based tasks. Configuration work included creation of job chains, scheduled and event-triggered processes, and operational monitoring rules to ensure reliable execution of recurring processing and reporting tasks.
Integrations implemented include direct orchestration of Oracle 11g database operations, PL/SQL-based processing, invocation of Oracle Report generation and Cognos reporting workflows, and coordination of ETL pipelines. Operational coverage spanned Risk Management functions and client-facing application support across more than 40 client implementations, with the automation layer integrated into application processing and reporting pipelines used by marketing staff and field agents.
Governance and operationalization incorporated technical training, user documentation, and status reporting against established SLAs, with development of stored procedures, triggers, indexes, packages, and other database objects to support high-efficiency processing. AppWorx Workload Automation was explicitly credited with increasing productivity by 40 percent through process automation, and data consolidation efforts included migrating data to Oracle 11g utilizing ETL tools to improve application throughput and reporting reliability.
|
Crawford & Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2012 | 2018 |
|
Crawford & Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
|
|
|
|
Event Management | Collaboration |
|
2021 | 2021 |
|
Crawford & Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Intelligent Document Processing | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Web Content Management | Content Management |
|
2013 | 2013 |
|
Crawford & Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Tag Management | CRM |
|
2023 | 2023 |
|
Crawford & Company EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2020 | 2021 |
|
Crawford & Company PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
Crawford & Company TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
Crawford & Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
Crawford & Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Database Management | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Crawford & Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Sr Director, Data Management and Governance | Director | IT | |
|
|
|
Business Intelligence & Analytics Manager | Manager | IT | |
|
|
|
SVP - Global Digital and Analytics Services (CDAO | VP | IT | |
|
|
|
Senior Vice President, Sales & Marketing | VP | Marketing | |
|
|
|
Executive Vice President, Global Strategy and Performance | VP | Finance | |
|
|
|
VP Global Marketing | VP | Marketing | |
|
|
|
Global Chief Operating Officer | CXO | Finance | |
|
|
|
Chief Operations Officer | CXO | Finance | |
|
|
|
Executive Vice President & Chief Executive Officer, U.S. Services | CXO | Finance | |
|
|
|
Senior Vice President, Claim Operations | VP | Customer Service | |
|
|
|
Senior Vice President & Chief People Officer, Human Resources | CXO | HR | |
|
|
|
Vice President - Human Resources | VP | HR | |
|
|
|
Credit & Collections Manager | Manager | Finance | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
VP Finance | VP | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
VP Finance | VP | Finance | |
|
|
|
Vice President Finance | VP | Finance | |
|
|
|
Financial Systems Manager | Manager | IT | |
|
|
|
Director of Financial Services | Director | Finance | |
|
|
|
Sourcing Director | Director | Procurement | |
|
|
|
Talent Acquisition Manager | Manager | HR | |
|
|
|
Director Talent & Training | Director | HR | |
|
|
|
Human Resources Director | Director | HR | |
|
|
|
Global Compliance and IT Risk Manager | Manager | IT | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Vice President - Corporate Systems | VP | IT | |
|
|
|
Director- Corporate Claims and Risk Management | Director | Customer Service | |
|
|
|
Global IT Risk and Compliance | CXO | IT | |
|
Apps Being Evaluated by Crawford & Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crawford & Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crawford & Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Crawford & Company Technographics
Crawford & Company is a Insurance organization based in United States,
with around 9438 employees and annual revenues of $1.34 billion.
Crawford & Company operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Sterling Background Check and AppWorx Workload Automation,
covering areas like ERP Financial, BackGround Screening and Business Process Management.
Crawford & Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Broadcom.
Crawford & Company recently adopted applications including
Slack Connect in 2023, Terminus ABM Platform in 2023 and Google Tag Manager in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crawford & Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crawford & Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crawford & Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.