Crawford Technologies USA
22 Depot Street,
Potsdam, 13676, NY,
United States
Potsdam, 13676, NY,
United States
1 866-679-0864
Professional Services
Crawford Technologies USA Technographics
Crawford Technologies USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crawford Technologies USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Crawford Technologies USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crawford Technologies USA has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Terminus Chat Experiences for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crawford Technologies USA is running and its propensity to invest more and deepen its relationship with Oracle , Terminus , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crawford Technologies USA revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crawford Technologies USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Crawford Technologies USA Tech Stack and Enterprise Applications
Crawford Technologies USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Crawford Technologies USA implemented Oracle NetSuite ERP as its core ERP Financial platform to consolidate accounting, billing and licensing workflows. The deployment established NetSuite as the primary accounting system and positioned the Financial Systems Analyst as the subject matter expert responsible for operational ownership and configuration.
The Financial Systems Analyst serves as the NetSuite administrator, implementing, maintaining and updating the accounting financial systems and coordinating accounting testing of NetSuite software updates. Functional responsibilities explicitly include administration of the contract renewals module, resolving scripting errors, supporting complex renewal calculations, and evaluating process and configuration changes for sales commissions and related billing logic.
Oracle NetSuite ERP is operated alongside Kimble, Salesforce CRM, and Microsoft Excel, creating integrations for contract management, CRM driven billing triggers and spreadsheet based reconciliation workflows that tie sales activity to invoicing and financial reporting. Operational coverage is centered on Finance and Billing, with the analyst acting as a liaison to Sales and providing support to the financial reporting team during quarter and year end closes, aligning system configuration with business process needs.
Governance is administrator led, focused on coordinating testing of NetSuite updates, scripting oversight in the renewals module, and recommending value added solutions for commissions and billing. The implementation narrative emphasizes ongoing configuration stewardship, cross functional workflow coordination between Finance and Sales, and a Toronto Canada based specialist role that anchors system governance and operational support.
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Crawford Technologies USA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Terminus | Legacy | Terminus Chat Experiences | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Crawford Technologies USA deployed Terminus Chat Experiences on its website. The deployment uses Terminus Chat Experiences within a Chatbots and Conversational AI approach to provide real time visitor engagement and structured digital lead capture on the corporate site.
The implementation centers on an embedded web chat widget and configured conversational flows, including guided qualification dialogs and contact capture forms. Configuration elements observed include intent classification, reusable response templates, session routing rules, and administrative controls for updating conversational content and experience variants.
Operational scope is focused on the public corporate website and the buyer engagement pathway, supporting marketing led demand capture, sales qualification handoffs, and first line customer support interactions. No named backend integrations are reported in source material, so the observable integration surface is the site hosted chat experience and associated web deployment.
Governance appears oriented to centralized content ownership within marketing, with governance processes for script versioning and routing rule adjustments, and operational handoffs to sales or support when conversations require human follow up. Terminus Chat Experiences is restated as the implemented application to emphasize Crawford Technologies USA Terminus Chat Experiences Chatbots and Conversational AI deployment on the website.
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Crawford Technologies USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Crawford Technologies USA implemented Zoom for Audio Video and Web Conferencing. The company uses Zoom on its corporate website to surface meeting join flows and enable client-facing session access directly from web pages, indicating a web-embedded conferencing presence tied to customer interaction channels. This public site deployment shows the application is a front-line tool for hosting client sessions and for enabling remote collaboration linked from the company site.
Zoom provides meetings, webinar-style broadcasts, screen sharing, recording, and persistent chat capabilities that align with Audio Video and Web Conferencing functional workflows. Operational use at Crawford Technologies USA centers on professional services delivery and client services, supporting remote demos, client consultations, and internal team collaboration. Governance and access control are aligned with standard meeting administration practices when conferencing capabilities are embedded on a public website, ensuring managed client access and session controls.
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Collaboration | Collaboration |
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2019 | 2019 |
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Crawford Technologies USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Crawford Technologies USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Crawford Technologies USA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crawford Technologies USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crawford Technologies USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crawford Technologies USA digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Crawford Technologies USA Technographics
Crawford Technologies USA is a Professional Services organization based in United States,
with around 120 employees and annual revenues of $22.0 million.
Crawford Technologies USA operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Terminus Chat Experiences and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Crawford Technologies USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Terminus and Zoom Video Communications.
Crawford Technologies USA recently adopted applications including
Terminus Chat Experiences in 2021, ZoomInfo Chorus in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crawford Technologies USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crawford Technologies USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crawford Technologies USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.