Credicorp Bank
Calle 50 Edif. Plaza Credicorp Bank, Avenida Nicanor De Obarrio, Planta Baja,
Panama City, x,
Panama
Panama City, x,
Panama
507 210 1111
Banking and Financial Services
Credicorp Bank Technographics
Credicorp Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Credicorp Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 691 Credicorp Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Credicorp Bank has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, N5 Now Platform for Analytics and BI in 2017, R3 Corda Blockchain Platform for Blockchain Platform in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Credicorp Bank is running and its propensity to invest more and deepen its relationship with LivePerson , N5 Now , R3 Corda or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Credicorp Bank revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Credicorp Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Credicorp Bank Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Credicorp Bank deployed LivePerson Conversational Cloud on its website. The LivePerson Conversational Cloud is used as a Chatbots and Conversational AI solution to provide customer-facing messaging and conversational engagement for the bank's digital channels in Panama.
The implementation centers on web-based conversational interfaces, using the LivePerson Conversational Cloud to surface a site-embedded chat widget, automated intent classification, and scripted response flows. Typical functional modules implemented include natural language understanding to route inquiries, automated conversational routing to human agents for escalation, session persistence for multi-step interactions, and templated messaging for consistent customer responses.
Operational coverage is focused on customer service and digital engagement functions delivered through the public website, with governance oriented toward conversational policy, agent workflow orchestration, and monitoring consistent with financial services compliance needs. The deployment architecture is web-centric, with the LivePerson Conversational Cloud integrated into the bank's site experience, and operational oversight structured around contact center workflows and digital channel governance.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| N5 Now | Legacy | N5 Now Platform | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 |
In 2017, Credicorp Bank implemented the N5 Now Platform in Panama. N5 Now cites Credicorp Bank (Panama) as its first customer and describes implementing its systematics® platform to support CRM, sales management and digital channel capabilities from the company’s launch, and the N5 Now Platform was applied to deliver Analytics and BI capabilities for CRM and front-office analytics.
The implementation used a modular configuration aligned to N5 product families, inferred to include CRM, BPM, incentives and omnichannel components. CRM functionality addressed customer lifecycle management and sales pipeline tracking, BPM components orchestrated sales processes and approvals, incentives governed sales compensation workflows, and omnichannel provided consistent digital channel interactions, all consistent with Analytics and BI workflows for customer insight and sales performance orchestration.
Deployment was structured around a platform-based architecture, with the N5 Now Platform providing a centralized data and process layer for front-office sales and digital channel operations. Operational scope concentrated on Credicorp Bank’s Panama CRM and sales management teams and the bank’s digital channel touchpoints, with no named third party integrations disclosed in public sources.
Governance and rollout originated with N5’s market launch, with operational ownership mapped to CRM and sales operations to embed BPM and incentives into existing workflows. The specific module set implemented at Credicorp Bank is inferred from N5’s product-family descriptions rather than from a standalone Credicorp case study with module-level detail, linking Credicorp Bank, N5 Now Platform, Analytics and BI and the bank’s CRM and sales management business functions.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| R3 Corda | Legacy | R3 Corda Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2017 | 2017 |
In 2017, Credicorp Bank implemented the R3 Corda Blockchain Platform as part of its engagement with the R3 consortium, using the solution to explore permissioned distributed ledger use cases within its banking operations. The deployment was aligned with the Blockchain Platform category and tied to consortium activities initiated by R3, which was founded in 2015 with founding members that included Goldman Sachs Group Inc, Citigroup and JPMorgan Chase & Co, and whose membership grew to more than 70 banks including Credicorp.
The implementation centered on R3 Corda architectural patterns, including a permissioned ledger with point to point data sharing, notary and consensus services, and CorDapps to encapsulate business logic and smart contract workflows. Configuration work focused on identity and access controls for participating nodes, transaction privacy controls, and flow orchestration to support bank-specific transaction flows and automated settlement processes.
Operational integration work emphasized API and connector patterns common to Blockchain Platform projects, enabling the R3 Corda Blockchain Platform to interface with core banking functions, payment and reconciliation workflows, and trade finance processes without naming specific vendor systems. The rollout targeted operational groups such as treasury, payments, trade finance, risk and compliance, with IT infrastructure teams responsible for node provisioning and network participation.
Governance was governed by consortium-style rules and network membership controls, with formal node governance, legal network agreements, and process changes required for transaction validation and custody workflows. R3 continued to test blockchain-based banking products through its consortium, while the R3 Corda Blockchain Platform implementation at Credicorp emphasized permissioned network design, contract-level automation, and enterprise control points rather than consumer-facing product launches.
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Blockchain Platform | Blockchain |
|
2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
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Marketing Automation | CRM |
|
2019 | 2019 |
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Project Portfolio Management | PPM |
|
2009 | 2010 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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|
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Content Delivery Network | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Credicorp Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Credicorp Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Credicorp Bank Technographics
Credicorp Bank is a Banking and Financial Services organization based in Panama,
with around 691 employees and annual revenues of $100.0 million.
Credicorp Bank operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, N5 Now Platform and R3 Corda Blockchain Platform,
covering areas like Chatbots and Conversational AI, Analytics and BI and Blockchain Platform.
Credicorp Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, N5 Now and R3 Corda.
Credicorp Bank recently adopted applications including
ConsenSys Quorum in 2019, Intuit Mailchimp in 2019 and Hotjar in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Credicorp Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Credicorp Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Credicorp Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.