Sao Bernardo do Campo, n/a,
Brazil
Credihome Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Credihome and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 675 Credihome employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Credihome has purchased the following applications: Atende Simples Platform for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Credihome is running and its propensity to invest more and deepen its relationship with Atende Simples or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Credihome revenues, which have grown to $169.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Credihome intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atende Simples | Legacy | Atende Simples Platform | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Credihome implemented the Atende Simples Platform for its Call Center. The deployment replaced a custom in house telephony setup for Credihome by Loft in Brazil, concentrating on the companys credit and imobiliário customer service operation.
The Atende Simples Platform was configured to deliver dashboards, URA/queue management and self serviceable flow changes, enabling faster adjustments to call routing and interactive voice flows. Functional modules implemented included real time contact center dashboards, configurable URA trees and queue controls, and admin tools to update service flows without vendor intervention.
The implementation documented a phone integration and a Zendesk integration, linking inbound call handling to ticketing and customer records and preserving agent context across channels. Operational coverage was focused on the Brazil based customer service teams for credit and imobiliário services, with configuration and monitoring centralized through the Atende Simples Platform.
Vendor case materials report that the rollout produced visible improvements within days in 2021, including approximately an 80% increase in handled calls and more than 200 additional contacts received, with the phone and Zendesk integration recorded as part of the deployment.
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