Tres Rios, 25802-310,
Brazil
Creditta Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Creditta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Creditta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Creditta has purchased the following applications: Argus Dialer for PBX, VoiP and Phone Systems in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Creditta is running and its propensity to invest more and deepen its relationship with Argus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Creditta revenues, which have grown to $175.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Creditta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Argus | Legacy | Argus Dialer | PBX, VoiP and Phone Systems | Collaboration | n/a | 2022 | 2022 |
In 2022, Creditta implemented Argus Dialer to support financial-services collections and outbound customer outreach in Brazil. The deployment established Argus Dialer as the primary PBX, VoiP and Phone Systems solution underpinning Creditta's contact center dialing and collections workflows.
The implementation used Argus Dialer modules aligned to predictive, receptive and hybrid dialer modes, coupled with outbound campaign management, agent desktop controls and real-time call monitoring. Configuration emphasized dialing algorithms, call pacing and campaign prioritization to align agent availability with collections outreach sequences and to support high-throughput outbound workflows.
Operational scope covered Creditta's collections and outbound customer outreach teams across Brazil, where Argus Dialer ingested contact lists and orchestrated campaign-level dialing and queue management. The system centralized outbound dialing operations and provided supervisors with live monitoring and campaign controls to manage agent assignments and service levels.
Governance was structured around campaign administration and telephony monitoring roles that controlled dialing parameters, agent scripting and compliance-oriented workflows. Creditta reported that Argus Dialer improved contact rates and delivered greater operational stability for its collections and outbound outreach functions.
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