Sao Luis, 65074-115,
Brazil
CredNosso Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by CredNosso and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 210 CredNosso employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CredNosso has purchased the following applications: Tactium OMNI for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CredNosso is running and its propensity to invest more and deepen its relationship with Tactium or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CredNosso revenues, which have grown to $53.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CredNosso intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tactium | Legacy | Tactium OMNI | Call Center | CRM | n/a | 2023 | 2023 |
In 2023 CredNosso implemented Tactium OMNI to support its Call Center operations in Brazil. The deployment centered on omnichannel contact handling capabilities, with the Tactium OMNI application used to standardize inbound and outbound interactions and to support collections-related contact handling as described in Tactium’s client testimonial.
Tactium OMNI was configured to deliver omnichannel routing, centralized agent interfaces, and quality control workflows aligned with collections processes, providing operational controls over contact handling. The implementation linked Call Center operations and collections workflows to enable consistent scripting, monitoring, and quality oversight across voice and digital channels, and the testimonial reports the outcome as added quality and greater control of call center operations.
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