London, E1 6LT,
United Kingdom
Crisis Technographics
Crisis Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crisis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 597 Crisis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crisis has purchased the following applications: Apple Pay for Payment Processing in 2021, Umbraco CMS for Web Content Management in 2019, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crisis is running and its propensity to invest more and deepen its relationship with Apple , Google , WorldPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crisis revenues, which have grown to $64.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crisis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crisis Tech Stack and Enterprise Applications
Crisis ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Crisis implemented Apple Pay to extend its Payment Processing capability on its public website. The deployment embeds Apple Pay into the site checkout flow, enabling browser and mobile wallet payments through the Apple Pay application and presenting a native wallet payment option during online checkout.
The implementation is web-first, incorporating client-side Apple Pay web integration to surface the Apple Pay button, handle merchant validation, and capture tokenized payment credentials as part of the payment authorization workflow. Operational scope is focused on online transactions conducted through the Crisis website in the United Kingdom, and rollout required updates to checkout UX, payment acceptance workflows, and reconciliation procedures to consume Apple Pay authorization responses within existing payment processing practices.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2020 | 2020 |
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Crisis Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Umbraco | Legacy | Umbraco CMS | Web Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, Crisis implemented Umbraco CMS on its public website. The Umbraco CMS deployment serves as the organization's Web Content Management platform for content publishing, templating and media management. This implementation centralizes editorial workflows and supports role based content editing and staged publishing.
The deployment aligns with standard Web Content Management patterns, leveraging Umbraco CMS features for template driven page rendering, rich text editing and media asset handling to support communications and digital functions. Operational ownership is placed with the communications and digital teams, with governance focused on content approval, access controls and publishing cadence. Integrations and hosting details were not provided, so the narrative focuses on the functional scope of Umbraco CMS for the public website.
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Crisis CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Crisis implemented Hotjar on its public website to support Customer Experience initiatives. The deployment focused on page-level instrumentation across the organization website, positioning Hotjar as the primary qualitative analytics layer to capture session recordings and on-page behavior for UX and content decisioning.
Configuration emphasized heatmaps, session recordings, conversion funnel inspection and on-page feedback widgets, reflecting common Customer Experience capabilities for behavioral analysis and qualitative research. Operational ownership was assigned to the digital and web teams, with findings routed to user experience, marketing and site operations to inform prioritization of design and content changes, and data capture was scoped to client-facing pages and form flows under standard web consent and privacy controls for behavioral analytics.
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Crisis ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Crisis TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Crisis IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Crisis CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Crisis Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Crisis
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crisis Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||