Crown Agents
Crown Agents Blue Fin Building 110 Southwark Street,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 20 3940 4000
Non Profit
Crown Agents Technographics
Crown Agents Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown Agents and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Crown Agents employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown Agents has purchased the following applications: Infor SunSystems for ERP Financial in 2016, dotdigital Engagement Cloud for Customer Engagement in 2018, OneTrust CookiePro for Governance, Risk and Compliance in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown Agents is running and its propensity to invest more and deepen its relationship with Infor , dotdigital , OneTrust or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown Agents revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown Agents intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crown Agents Tech Stack and Enterprise Applications
Crown Agents ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Crown Agents implemented Infor SunSystems as their core ERP Financial system, establishing a single financial ledger to support organizational accounting needs. The deployment positioned Infor SunSystems to centralize transactional finance, reporting, and grant-related accounting within a hybrid architecture that connects cloud services and on-premise systems.
Configuration focused on standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed assets, multi-currency accounting, and financial reporting. The implementation incorporated grant accounting and fund tracking workflows to align with Crown Agents business processes and donor reporting requirements.
Architecturally the solution was integrated across cloud and on-premise applications, with explicit interfaces to Dynamics CRM Online, GMS Grant Management System, V1 PSA for expenses and time recording, CargoWise freight systems, Lumesse Recruitment, and internal SQL databases. Integration design used a combination of real-time and scheduled data exchange patterns to synchronize master data, transactional postings, and payroll and time expense feeds into Infor SunSystems.
Governance established centralized chart of accounts control, role-based financial controls, and data ownership for master records to support consistent reporting across finance and operational teams. The rollout was executed to align finance, grants, procurement, HR time and expenses, logistics, and recruitment processes with the deployed Infor SunSystems configuration, and included process mapping and staged user onboarding.
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Expense Management | ERP |
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2013 | 2013 |
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Crown Agents CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| dotdigital | Legacy | dotdigital Engagement Cloud | Customer Engagement | CRM | n/a | 2018 | 2018 |
In 2018, Crown Agents deployed dotdigital Engagement Cloud as a cloud-hosted solution for Customer Engagement on their public website. The deployment centers on using dotdigital Engagement Cloud to manage web-driven contact capture and to orchestrate email and web outreach workflows directly from the site.
The implementation leverages standard Customer Engagement capabilities, including email campaign creation, automation workflows, web form and tracking instrumentation, segmentation and contact list management, and campaign reporting. Configuration focuses on reusable templates, automated engagement paths triggered by web interactions, and permissioned contact records to align with communications workflows.
The system is embedded in Crown Agents website infrastructure to capture leads and trigger engagement sequences, with operational ownership placed with marketing and digital communications functions. Governance emphasizes centralized list hygiene, consent and opt-in controls, and campaign approval processes to manage outbound communications across organizational teams.
dotdigital Engagement Cloud is referenced as the primary Customer Engagement application supporting Crown Agents marketing and communications on the website, enabling ongoing programmatic email and web engagement managed by internal teams.
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Crown Agents TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust CookiePro | Governance, Risk and Compliance | TRM | n/a | 2018 | 2018 |
In 2018, Crown Agents implemented OneTrust CookiePro on its public website to manage cookie consent and preference controls. The deployment uses OneTrust CookiePro, classified under Governance, Risk and Compliance, to centralize consent collection and preference persistence across Crown Agents digital properties.
The implementation includes a consent banner and a customer facing preference center, configured to present cookie categories, capture explicit consent choices, and retain consent records for audit and compliance purposes. Configuration aligns with standard Governance, Risk and Compliance workflows by mapping cookie categories to legal consent requirements and exposing preference toggles to site visitors.
Operationally the OneTrust CookiePro rollout focuses on the corporate website and related web properties, bringing privacy, legal, and marketing functions into a single consent management flow. Governance changes included standardizing consent logging and establishing a process for updating cookie categorization and preference messaging, with administrative controls to manage policy text and consent retention settings.
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Crown Agents IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Crown Agents CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Crown Agents
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Managing Director, Financial Services | Director | Finance | |
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CFO | CXO | Finance | |
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Chief Executive Officer | CXO | Finance | |
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IT Project Manager | Manager | IT | |
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Vice President - Trade Finance | VP | Investment | |
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Director, Group Financial & Accounting Services | Director | Finance | |
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Operations Director | Director | Finance | |
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Head of Global Procurement Delivery | Director | Procurement | |
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Director Operations, Supply Chain Services | Director | Supply Chain | |
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CEO | CXO | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Apps Being Evaluated by Crown Agents Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crown Agents IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crown Agents digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Crown Agents Technographics
Crown Agents is a Non Profit organization based in United Kingdom,
with around 700 employees and annual revenues of $100.0 million.
Crown Agents operates a diverse technology stack with applications such as
Infor SunSystems, dotdigital Engagement Cloud and OneTrust CookiePro,
covering areas like ERP Financial, Customer Engagement and Governance, Risk and Compliance.
Crown Agents has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, dotdigital and OneTrust.
Crown Agents recently adopted applications including
Okta Identity Cloud in 2021, GoDaddy in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crown Agents’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crown Agents’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crown Agents technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.