Crystal Cruises
1501 Biscayne Blvd., Suite 500,
Miami, 33132, FL,
United States
Miami, 33132, FL,
United States
1 786-971-1000
Leisure and Hospitality
Crystal Cruises Technographics
Crystal Cruises Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crystal Cruises and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Crystal Cruises employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crystal Cruises has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2011, Adonis Personnel Manager for Core HR in 2017, Avenista for Reservation and Booking Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crystal Cruises is running and its propensity to invest more and deepen its relationship with Sage , Adonis , Avenista or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crystal Cruises revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crystal Cruises intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crystal Cruises Tech Stack and Enterprise Applications
Crystal Cruises ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2011 | 2012 |
In 2011, Crystal Cruises implemented Sage Business Cloud X3 (ex Sage ERP X3) to support core ERP Financial processes across the company. The deployment was positioned to centralize finance activities supporting the Chairman, CEO, Vice Chairman, EVP of Operations, and VP of Finance, and to underpin commercial and operational interactions with VIP clients, sales teams, and onboard events management.
The Sage Business Cloud X3 configuration focused on financial modules such as cash management and forecasting, budgeting and planning, accounts payable and receivable, purchasing, invoicing, and expense reporting. Monthly financial cadence was enforced, with cash flow, forecasts, budget updates, and final sales data recorded on a monthly basis and budgeting and planning spreadsheets maintained using Sage and X3 programs.
Operational coverage and integrations extended beyond finance to include executive office workflows, operations, sales and HR administrative processes. Calendaring and departmental scheduling were maintained in SharePoint, indicating a collaboration integration between Sage X3 financial records and SharePoint for executive and departmental calendars, while procurement and billing workflows were executed through Sage X3 driven document processes such as purchase orders, invoices, and billing requests.
Governance and workflow restructuring emphasized routine financial controls and administrative support, with staff preparing expense reports and managing confidential HR agreements and contracts alongside the system. The implementation supported event and travel administration for domestic and international executive engagements and annual onboard sales galas, and an individual contributor earned the Employee of the Year Award 2013 for performance during this period.
|
Crystal Cruises HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adonis | Legacy | Adonis Personnel Manager | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Crystal Cruises implemented Adonis Personnel Manager. The Adonis Personnel Manager was adopted as the company's Workforce Management platform to centralize personnel records, rostering, time and attendance, leave administration, and regulatory compliance workflows.
The implementation configured core Workforce Management capabilities including employee master data, shift and roster configuration, time capture and accrual rules, leave management, and standard reporting and analytics. Configuration work included role-based access control, audit logging, and automated scheduling logic aligned with maritime and shore-side staffing patterns.
Deployment used a hybrid infrastructure model with Windows Server and SQL Server as the primary application stack, Hyper-V for on-premises virtualization, and AWS for hosted services and resilience. Adonis Personnel Manager was provisioned to run on Windows Server with SQL Server as the primary datastore, Hyper-V handling local virtualized instances, and AWS supporting remote hosting and backups to provide operational continuity.
Operational scope covered HR, payroll coordination, and operations workflows for Crystal Cruises' approximately 2,000 employees, including onboard crew and shore-side staff. Governance was established within HR and operations to standardize roster change procedures, leave approval workflows, and data stewardship practices for personnel records.
|
Crystal Cruises ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avenista | Legacy | Avenista | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Crystal Cruises implemented Avenista to manage onboard dining reservations across its fleet. Avenista was deployed as the primary Reservation and Booking Management application for onboard hospitality, centralizing dining reservations, seating allocation and waitlist handling for shipboard front-of-house operations. The implementation covered the cruise line's fleet and centralized dining reservation workflows for shipboard guest services and hospitality teams.
Avenista provided core reservation, seating and waitlist capabilities, configured to support table assignments, waitlist queuing and service timing consistent with Reservation and Booking Management functionality. Operational governance was exercised by onboard hospitality and guest services staff who coordinated seating allocation and waitlist processes through the application. The deployment was intended to improve front-of-house efficiency in cruise hospitality, a purpose noted in vendor materials.
|
Crystal Cruises Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Crystal Cruises Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2023 | 2023 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
Crystal Cruises CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2019 | 2019 |
|
Crystal Cruises ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Crystal Cruises IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Crystal Cruises CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Crystal Cruises
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Crystal Cruises Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crystal Cruises IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crystal Cruises digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Crystal Cruises Technographics
Crystal Cruises is a Leisure and Hospitality organization based in United States,
with around 2000 employees and annual revenues of $800.0 million.
Crystal Cruises operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), Adonis Personnel Manager and Avenista,
covering areas like ERP Financial, Core HR and Reservation and Booking Management.
Crystal Cruises has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Adonis and Avenista.
Crystal Cruises recently adopted applications including
DocuSign eSignature in 2023, Microsoft Azure Monitor in 2021 and Microsoft Azure CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crystal Cruises’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crystal Cruises’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crystal Cruises technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.