Miami, 33132, FL,
United States
Crystal Cruises Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Crystal Cruises and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Crystal Cruises employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crystal Cruises has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2011, Adonis Personnel Manager for Core HR in 2017, Avenista for Reservation and Booking Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crystal Cruises is running and its propensity to invest more and deepen its relationship with Sage , Adonis , Avenista or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crystal Cruises revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crystal Cruises intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP Financial Management | n/a | 2011 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adonis | Legacy | Adonis Personnel Manager | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Crystal Cruises implemented Adonis Personnel Manager. The Adonis Personnel Manager was adopted as the company's Workforce Management platform to centralize personnel records, rostering, time and attendance, leave administration, and regulatory compliance workflows.
The implementation configured core Workforce Management capabilities including employee master data, shift and roster configuration, time capture and accrual rules, leave management, and standard reporting and analytics. Configuration work included role-based access control, audit logging, and automated scheduling logic aligned with maritime and shore-side staffing patterns.
Deployment used a hybrid infrastructure model with Windows Server and SQL Server as the primary application stack, Hyper-V for on-premises virtualization, and AWS for hosted services and resilience. Adonis Personnel Manager was provisioned to run on Windows Server with SQL Server as the primary datastore, Hyper-V handling local virtualized instances, and AWS supporting remote hosting and backups to provide operational continuity.
Operational scope covered HR, payroll coordination, and operations workflows for Crystal Cruises' approximately 2,000 employees, including onboard crew and shore-side staff. Governance was established within HR and operations to standardize roster change procedures, leave approval workflows, and data stewardship practices for personnel records.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avenista | Legacy | Avenista | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Crystal Cruises implemented Avenista to manage onboard dining reservations across its fleet. Avenista was deployed as the primary Reservation and Booking Management application for onboard hospitality, centralizing dining reservations, seating allocation and waitlist handling for shipboard front-of-house operations. The implementation covered the cruise line's fleet and centralized dining reservation workflows for shipboard guest services and hospitality teams.
Avenista provided core reservation, seating and waitlist capabilities, configured to support table assignments, waitlist queuing and service timing consistent with Reservation and Booking Management functionality. Operational governance was exercised by onboard hospitality and guest services staff who coordinated seating allocation and waitlist processes through the application. The deployment was intended to improve front-of-house efficiency in cruise hospitality, a purpose noted in vendor materials.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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