Cambridge, 83610, ID,
United States
Ctc Telecom Technographics
Ctc Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ctc Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45 Ctc Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ctc Telecom has purchased the following applications: Calix Broadband Platform for OSS/BSS in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Automattic Jetpack CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ctc Telecom is running and its propensity to invest more and deepen its relationship with Calix Solutions , Google , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ctc Telecom revenues, which have grown to $9.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ctc Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ctc Telecom Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Calix Solutions | Legacy | Calix Broadband Platform | OSS/BSS | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Ctc Telecom implemented the Calix Broadband Platform to transform installs and support across West Central Idaho. The Calix Broadband Platform deployment focused on Support Cloud and GigaSpire BLAST systems with Revenue EDGE incorporated for revenue management, aligning with OSS/BSS objectives for customer care and operational support.
Implementation centered on Support Cloud for ticketing, diagnostics, and remote support orchestration, while GigaSpire BLAST systems provided customer premises equipment telemetry and remote troubleshooting capabilities. Revenue EDGE was applied to align revenue operations with service delivery, reflecting typical OSS/BSS functional workflows for provisioning, assurance, and billing coordination.
Operational scope covered field operations, customer care, and support workflows across the companys West Central Idaho footprint, shifting troubleshooting from truck rolls to remote resolution where possible. No system integrator is listed in the source, and no additional third party integrations are specified in the public case study.
Governance and process changes emphasized centralized support procedures and remote-first diagnostics, contributing to measurable operational outcomes reported in the vendor case study. The case study reports greater than 68 percent first call resolution, a 37 percent decrease in call volumes, a 34 percent reduction in truck rolls, and reduced OPEX after the Calix Broadband Platform deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2019 | 2019 |
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Tag Management | CRM |
|
2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Ctc Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ctc Telecom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||