Cumberland Building Society
Cumberland House, Cooper Way,
Carlisle, CA3 0JF,
United Kingdom
Carlisle, CA3 0JF,
United Kingdom
44 12 2840-3141
Banking and Financial Services
Cumberland Building Society Technographics
Cumberland Building Society Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cumberland Building Society and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 437 Cumberland Building Society employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cumberland Building Society has purchased the following applications: NCR Voyix Authentic Platform for Payment Processing in 2015, CIVIC Ffora for Web Content Management in 2020, Comm100 for Customer Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cumberland Building Society is running and its propensity to invest more and deepen its relationship with NCR Voyix , CIVIC Computing , Comm100 Network Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cumberland Building Society revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cumberland Building Society intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cumberland Building Society Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Authentic Platform | Payment Processing | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Cumberland Building Society implemented NCR Voyix Authentic Platform in Payment Processing. The NCR Voyix Authentic Platform was deployed to support Cumberland Building Society's cards based strategy by provisioning debit cards to current account holders and centralizing transaction authorization and settlement for card and ATM activity.
The implementation emphasized transaction processing and routing capabilities, with the Authentic solution handling purchase transaction routing through the Visa network and ATM acquiring workflows. Functional capabilities implemented included real time transaction authorization, routing for acquiring, and end to end transaction processing consistent with Payment Processing system practice, supporting card transaction lifecycle operations for issuance, authorization, clearing and settlement.
Integrations were explicit and operational, routing purchase transactions via the Visa network and acquiring ATM transactions through the LINK network and the Visa network in addition to connecting to Cumberland Building Society's own ATM network. Operational coverage focused on cards and ATM payments within the society's retail banking operations, and the account of more than ten years as an NCR client indicates sustained use and governance of the NCR Voyix Authentic Platform within Cumberland's payments and card operations.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CIVIC Computing | Legacy | CIVIC Ffora | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020 Cumberland Building Society deployed CIVIC Ffora as its Web Content Management platform to power the customer-facing website, using CIVIC Ffora to centralize content authoring and publishing for its corporate site. The deployment supports website content management and digital channel publishing, positioning Cumberland Building Society CIVIC Ffora Web Content Management as the primary system for editorial operations on the public website.
The implementation focused on standard Web Content Management capabilities, including structured content authoring, template-driven page rendering, content staging and publishing workflows, and digital asset management alongside role based access controls and editorial approval chains. Operational ownership sits with marketing and digital channels teams, with governance implemented through defined editorial workflows and version control to manage content lifecycle and site updates.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comm100 Network Corporation | Legacy | Comm100 | Customer Engagement | CRM | n/a | 2018 | 2018 |
In 2018, Cumberland Building Society deployed Comm100 on its public website to provide a Customer Engagement layer for online customer service and digital channel interaction. The deployment placed Comm100 as the external web engagement point, with Comm100 handling real time visitor communication alongside self service touchpoints. This Cumberland Building Society Comm100 Customer Engagement implementation is anchored on web widget instrumentation to surface chat and asynchronous messaging to site visitors.
The implementation leveraged core Customer Engagement capabilities typical of Comm100, configured to support live chat routing, proactive chat invitations, knowledge base access for agents, and offline ticket capture when agents were unavailable. Configuration work focused on agent group setup, working hours, queue routing and canned responses to align with the societys contact handling procedures. Comm100 was provisioned to present agent availability, collect visitor context data, and persist session transcripts for customer service workflows.
Operational coverage centered on customer service and digital channel teams interacting through the Comm100 agent console on the website, with governance controls set around agent permissions, chat acceptance SLAs, and transcript handling. Rollout was website first, with instrumentation embedded in online banking and product pages to route inquiries to the appropriate service queues. The narrative describes Cumberland Building Society Comm100 Customer Engagement deployment architecture, functional modules implemented, and operational scope across customer service channels.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cumberland Building Society
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cumberland Building Society Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cumberland Building Society IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cumberland Building Society digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Cumberland Building Society Technographics
Cumberland Building Society is a Banking and Financial Services organization based in United Kingdom,
with around 437 employees and annual revenues of $100.0 million.
Cumberland Building Society operates a diverse technology stack with applications such as
NCR Voyix Authentic Platform, CIVIC Ffora and Comm100,
covering areas like Payment Processing, Web Content Management and Customer Engagement.
Cumberland Building Society has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NCR Voyix, CIVIC Computing and Comm100 Network Corporation.
Cumberland Building Society recently adopted applications including
Atlassian Jira Service Desk in 2021, FIS Treasury and Risk Manager - Quantum Edition in 2021 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cumberland Building Society’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cumberland Building Society’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cumberland Building Society technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.