Custom Connect
Ducat 17,
Emmeloord, 8305 BC,
Netherlands
Emmeloord, 8305 BC,
Netherlands
31 52-761-9804
Professional Services
Custom Connect Technographics
Custom Connect Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Custom Connect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Custom Connect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Custom Connect has purchased the following applications: InVision injixo for Workforce Management in 2011, Cobrowser for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Custom Connect is running and its propensity to invest more and deepen its relationship with InVision Group , Cobrowser , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Custom Connect revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Custom Connect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Custom Connect Tech Stack and Enterprise Applications
Custom Connect HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2011 | 2012 |
In 2011, Custom Connect deployed InVision injixo as its Workforce Management application for customer service operations. The deployment included the Emmeloord customer service site in the Netherlands where agents provided telephone and email support to business customers. A customer service employee recorded as an ambassador of the Injixo software program between May 2016 and November 2017 provides evidence of sustained operational use and local championing during the post‑implementation period.
The implementation concentrated on Workforce Management capabilities consistent with the category, including forecast driven scheduling, shift templates and rostering, intraday adherence monitoring, and real time operational dashboards. Configuration efforts focused on agent scheduling rules, skill aligned shift assignments, and adherence tracking to support phone and email handling workflows. InVision injixo was positioned to manage agent schedules, occupancy planning, and daily intraday adjustments for the customer service teams.
Governance and rollout relied on internal adoption mechanisms, using employee ambassadors to support training, user guidance, and operationalization at the Emmeloord site. Operational scope covered the customer service business function in the Netherlands, with the system used by front line agents and local supervisors for daily schedule and adherence management. The narrative aligns Custom Connect InVision injixo Workforce Management with practical workforce planning and agent management processes rather than technical integration detail.
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Custom Connect AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cobrowser | Legacy | Cobrowser | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
Custom Connect selected and deployed Cobrowser in 2018 to replace a legacy co‑browsing/social monitoring capability; the purchase aimed to consolidate conversational and agent-assisted web interactions under a modern Chatbots and Conversational AI application. The implementation tied Cobrowser into the company’s existing contact‑center and digital engagement stack, integrating with platforms listed in the environment—Zendesk, InContact (Nice), Boldchat, Web2Agent, Contact Center Live, Evolve IP and LiveChat—and feeding analytics into Power BI. Deployment focused on co‑browsing and conversational interaction functionality to support live agents and social monitoring across customer‑facing channels, standardizing digital engagement tools used by Custom Connect’s contact center operations. The implementation positions Cobrowser as the team’s conversational layer within a broader vendor ecosystem that includes speech, WFM and reporting solutions.
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Custom Connect Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Custom Connect implemented Microsoft 365 as its primary Collaboration platform. The Microsoft 365 deployment encompassed core Collaboration capabilities including Exchange Online email, SharePoint Online intranet and document management, OneDrive file synchronization, Microsoft Teams for real-time communications, and Office desktop and web applications, supporting professional services workflows around document creation and client deliverables.
Microsoft 365 is referenced on the Custom Connect website, indicating public-facing presence of the platform in the company’s digital footprint. Governance and operational control are described in category-consistent terms, with tenant-level administration, centralized identity and access controls native to Microsoft 365, and site and document permission structures supporting collaboration, knowledge management, and internal communications across the organization.
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Custom Connect Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2026 | 2026 |
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Custom Connect CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2019 |
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Customer Support | CRM |
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2014 | 2015 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2023 | 2023 |
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Custom Connect ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Custom Connect PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Custom Connect IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2026 | 2026 |
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Content Delivery Network | IaaS |
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2026 | 2026 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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Custom Connect CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2024 | 2024 |
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DDoS Protection | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Custom Connect
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager Support | Manager | Finance | |
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Client Manager | Manager | Customer Service | |
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Senior Customer Service Agent | Non Manager | Customer Service | |
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Senior Call Center Representative | Non Manager | Customer Service | |
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Customer Service Representative | Manager | Customer Service | |
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Apps Being Evaluated by Custom Connect Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Custom Connect IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Custom Connect digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Custom Connect Technographics
Custom Connect is a Professional Services organization based in Netherlands,
with around 800 employees and annual revenues of $150.0 million.
Custom Connect operates a diverse technology stack with applications such as
InVision injixo, Cobrowser and Microsoft 365,
covering areas like Workforce Management, Chatbots and Conversational AI and Collaboration.
Custom Connect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as InVision Group, Cobrowser and Microsoft.
Custom Connect recently adopted applications including
WordPress in 2026, Cloudflare CDN in 2026 and jsDelivr CDN in 2026,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Custom Connect’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Custom Connect’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Custom Connect technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.