CW Systems
4-6 Viewbrook Close, Seven Hills,
Sydney, 2147, NSW,
Australia
Sydney, 2147, NSW,
Australia
61 2 9624-0700
Retail
CW Systems Technographics
CW Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CW Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 CW Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CW Systems has purchased the following applications: ezyCollect for AR Automation in 2019, Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CW Systems is running and its propensity to invest more and deepen its relationship with ezyCollect , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CW Systems revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CW Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CW Systems Tech Stack and Enterprise Applications
CW Systems ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ezyCollect | Legacy | ezyCollect | AR Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, CW Systems integrated ezyCollect, deploying the ezyCollect AR Automation platform to formalize accounts receivable workflows for the Australian blinds and shutters distributor. The implementation positioned ezyCollect as the core accounts receivable application within the company’s order to cash process, explicitly naming ezyCollect and the AR Automation category as the system of record for collections activity.
The deployment emphasized AR Automation capabilities common to the category, including automated collections workflows, electronic invoice presentment, customer communications automation, and payment reconciliation support. ezyCollect was integrated with the company’s NetSuite ERP to synchronize invoice transactions, customer master data, and payment postings, preserving continuity between sales, dispatch, and receivables.
Operational responsibility rested with CW Systems finance and accounts receivable staff across the company’s Australian operations, with governance changes that standardized collections escalation rules, role based access, and process handoffs into the existing NetSuite driven sales to dispatch workflow. The narrative documents CW Systems ezyCollect AR Automation relationship and the shift of accounts receivable control into an integrated platform linked to NetSuite.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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CW Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 CW Systems implemented Microsoft 365 to establish a cloud based Collaboration environment. The deployment supported the Australian retail firm’s productivity and communications needs for a company of about 60 employees and roughly 8,000,000 AUD in revenue.
Microsoft 365 was provisioned to deliver cloud hosted email, Office productivity applications, file synchronization and shared document collaboration, plus real time communications to support sales, operations and back office workflows. Configuration emphasized centralized tenancy administration with user accounts, role based access controls, and device aware access consistent with Collaboration category expectations. The application Microsoft 365 provided mechanisms for shared team workspaces and document libraries to streamline internal collaboration.
Operational coverage focused on CW Systems corporate operations in Australia, enabling collaboration and document management across customer facing and internal teams. Governance was organized around tenant level administration, user provisioning and access control to align collaboration workflows with retail operations. Public evidence from the company web presence shows CW Systems uses Microsoft 365, linking CW Systems, Microsoft 365, Collaboration and core communications and document management business functions.
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CW Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, CW Systems implemented Hotjar on its public website to capture behavioral analytics and on-page feedback. Hotjar was deployed as a Customer Experience tool to support website usability analysis and to provide qualitative insight into visitor interactions with product and checkout pages.
Deployment used the Hotjar client-side script embedded across CW Systems website pages, routing session recordings, heatmaps, and feedback widgets to the Hotjar cloud service. Standard Hotjar capabilities such as session replays, heatmaps, conversion funnel tracking, and on-page feedback surveys were leveraged to surface friction points and observe real user interactions.
Operational scope centered on CW Systems web properties serving Australian customers, with consumption of Hotjar outputs by web and digital teams responsible for site content and user flows. Governance focused on page-level script configuration and consent-aware activation of tracking, aligning the implementation with the company website deployment model and customer experience analysis workflows.
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Marketing Automation | CRM |
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2016 | 2016 |
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CW Systems PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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CW Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at CW Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CW Systems Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CW Systems IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CW Systems digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CW Systems Technographics
CW Systems is a Retail organization based in Australia,
with around 60 employees and annual revenues of $8.0 million.
CW Systems operates a diverse technology stack with applications such as
ezyCollect, Microsoft 365 and Hotjar,
covering areas like AR Automation, Collaboration and Customer Experience.
CW Systems has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ezyCollect, Microsoft and Contentsquare.
CW Systems recently adopted applications including
Hotjar in 2021, ezyCollect in 2019 and Intuit Mailchimp Mandrill in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CW Systems’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CW Systems’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CW Systems technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.