Cybozu
Tokyo Nihonbashi Tower 27th Floor 2-7-1 Nihombashi Chuo-ku,
Tokyo, 103-6027,
Japan
Tokyo, 103-6027,
Japan
81 3 4306-0808
Professional Services
Cybozu Technographics
Cybozu Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cybozu and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1356 Cybozu employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cybozu has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2015, Cisco Unified Contact Center Enterprise for Call Center, Customer Experience in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cybozu is running and its propensity to invest more and deepen its relationship with LivePerson , Microsoft , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cybozu revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cybozu intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cybozu Tech Stack and Enterprise Applications
Cybozu AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Cybozu deployed LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud implementation is part of Cybozu’s Chatbots and Conversational AI footprint to manage web-based customer interactions and inbound conversational sessions. The deployment targeted real-time messaging on the corporate site as the primary customer engagement channel.
LivePerson Conversational Cloud provides core Chatbots and Conversational AI capabilities including conversational bot engines for intent handling, messaging orchestration for web sessions, agent handoff for human escalation, and analytics for conversation tracking. Configuration work focused on embedding the web messaging widget, defining conversation flows to capture inquiries, and tuning session management and routing rules within the LivePerson Conversational Cloud environment. The implementation emphasizes conversational workflows and automated routing rather than backend process automation.
Operational governance for the website chat was aligned with customer service and digital support functions, establishing escalation rules, service hours, and privacy controls for chat interactions. Rollout scope was confined to the public website channel where LivePerson Conversational Cloud served as the single conversational entry point for visitors to Cybozu.co.jp. Ongoing administration and tuning were structured around content and flow updates to support front line engagement.
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Cybozu Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Cybozu implemented Microsoft 365 to establish a Collaboration platform across the organization. The implementation targeted corporate collaboration services and extended Microsoft 365 capabilities to the company website, with Microsoft as the vendor supporting the deployment.
Microsoft 365 was configured to deliver core Collaboration functions including enterprise email, cloud file storage, collaborative document editing, and real time team communication, leveraging Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams. Configuration work emphasized tenant setup, mailbox and document library organization, content sharing policies, and standard collaboration workflows aligned to professional services workstreams.
The deployment included integration points with Cybozu public web properties, using Microsoft 365 to surface content and support collaborative features on the website. Operational coverage focused on internal communications, document management, and team collaboration across Cybozu’s corporate departments in Japan, with centralized tenant administration and user provisioning to manage access and governance.
Governance was implemented through administrative controls, user lifecycle and access management, and policy configuration to enforce collaboration rules and data handling practices. Microsoft 365 is described as the primary Collaboration application for Cybozu, supporting internal communications and document centric business functions.
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Cybozu CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Contact Center Enterprise | Call Center, Customer Experience | CRM | n/a | 2013 | 2014 |
In 2013, Cybozu implemented Cisco Unified Contact Center Enterprise to provide an enterprise-grade contact center platform for its Japan operations, aligning the deployment to its Call Center,Customer Experience needs. The implementation narrative centers on Cisco Unified Contact Center Enterprise as the primary application, with Cisco MediaSense for voice and multimedia recording and Cisco Finesse for the agent desktop and supervisor consoles.
The deployment implemented core contact center capabilities typical of the Call Center,Customer Experience category, including automatic call distribution, interactive voice response workflows, skill based routing, computer telephony integration and multichannel session handling. Configuration work focused on agent desktop scripting and real time supervisor monitoring through Cisco Finesse, while Cisco MediaSense provided centralized media capture and storage for quality and compliance use cases.
Integration architecture consolidated routing and session management within Cisco Unified Contact Center Enterprise, connecting telephony trunks and the internal communications fabric to agent workstations and the MediaSense repository. Operational scope covered customer support and service desks inside Cybozu, with centralized administration of routing profiles, agent groups and multimedia queues.
Governance changes emphasized standardized call handling procedures and centralized contact center administration, with new agent workflow templates and supervisor monitoring processes enabled by Cisco Finesse. The design prioritized clear operational ownership for contact routing, recording retention and desktop configuration to support consistent customer experience across Cybozu service teams.
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Cybozu PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Cybozu IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Container Service | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Cybozu
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Cybozu Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cybozu IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cybozu digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cybozu Technographics
Cybozu is a Professional Services organization based in Japan,
with around 1356 employees and annual revenues of $250.0 million.
Cybozu operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Microsoft 365 and Cisco Unified Contact Center Enterprise,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center, Customer Experience.
Cybozu has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Microsoft and Cisco Systems.
Cybozu recently adopted applications including
Google Kubernetes (K8s) in 2022, Adobe Marketo in 2020 and Amazon EC2 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cybozu’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cybozu’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cybozu technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.