Daikin Australia
62 66 Governor Macquarie Drive,
Chipping Norton, 2170, NSW,
Australia
Chipping Norton, 2170, NSW,
Australia
61 2 9725 8888
Manufacturing
Daikin Australia Technographics
Daikin Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Daikin Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 380 Daikin Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Daikin Australia has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, Algolia Search for Application, Web and Enterprise Search in 2021, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Daikin Australia is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Rocket.chat , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Daikin Australia revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Daikin Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Daikin Australia Tech Stack and Enterprise Applications
Daikin Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Daikin Australia implemented LiveChat. LiveChat is embedded on the Daikin Australia website and classified in the Chatbots and Conversational AI category, providing a web-based, real-time messaging channel for visitor engagement and customer inquiries.
The deployment leverages a web-embedded LiveChat widget paired with the LiveChat agent console, employing common Chatbots and Conversational AI capabilities such as proactive greeting rules, canned responses, real-time agent handoff, and transcript capture. The implementation is focused on the public website for Australia and supports customer support and sales lead capture workflows, with configuration and ongoing administration handled through the LiveChat admin interface and agent tooling, and governance centered on routing, response templates, and availability schedules.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Daikin Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
In 2021, Daikin Australia implemented Algolia Search to power its on-site search experiences. Algolia Search is deployed as an Application, Web and Enterprise Search solution to support website search and product discovery across the corporate site, with the full application name Algolia Search used for indexing and query handling.
The implementation includes front-end integration via Algolia Search APIs and JavaScript widgets to deliver autocomplete, faceted navigation, relevance tuning, and ranked results configured against product and support content attributes. Operational coverage is the Daikin Australia public website, and governance focuses on index update cadence, relevance management, and content feed orchestration between the website content sources and Algolia Search.
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Web Content Management | Content Management |
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2018 | 2018 |
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Daikin Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Daikin Australia implemented Hotjar on its public website. Hotjar was deployed as a Customer Experience application to capture both quantitative and qualitative web behavior, using client-side JavaScript instrumentation embedded across site pages. The implementation emphasized session recording and heatmapping to support UX diagnostics, along with on-page feedback widgets and form analysis to collect visitor input and friction signals. The deployment architecture followed a browser-executed, tag-style collection model common in Customer Experience tooling.
Configuration focused on session replay controls, segmented heatmaps, funnel and form analytics, and recurring feedback surveys to surface usability issues. Operational ownership was concentrated in digital and marketing teams, with governance centered on consent management, data minimization, and retention settings to align with regional privacy expectations. Daikin Australia used Hotjar session recordings and heatmap outputs as inputs to website optimization workflows and prioritization of content and UX changes.
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2015 | 2015 |
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Daikin Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2024 |
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Daikin Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Daikin Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Daikin Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Daikin Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Daikin Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Daikin Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Daikin Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Daikin Australia Technographics
Daikin Australia is a Manufacturing organization based in Australia,
with around 380 employees and annual revenues of $70.0 million.
Daikin Australia operates a diverse technology stack with applications such as
LiveChat, Algolia Search and Hotjar,
covering areas like Chatbots and Conversational AI, Application, Web and Enterprise Search and Customer Experience.
Daikin Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Algolia and Contentsquare.
Daikin Australia recently adopted applications including
Diligent Audit in 2023, LiveRamp Platform in 2022 and Algolia Search in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Daikin Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Daikin Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Daikin Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.