International Dairy Queen
8331 Norman Center Dr #700,
Bloomington, 55437, MN,
United States
Bloomington, 55437, MN,
United States
1 866-793-7582
Leisure and Hospitality
International Dairy Queen Technographics
International Dairy Queen Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by International Dairy Queen and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 International Dairy Queen employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that International Dairy Queen has purchased the following applications: Esker Accounts Payable for AP Automation in 2024, dominKnow | ONE for Learning and Development in 2014, Microsoft Power BI for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems International Dairy Queen is running and its propensity to invest more and deepen its relationship with Esker SA , dominKnow , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing International Dairy Queen revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for International Dairy Queen intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
International Dairy Queen Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Payable | AP Automation | ERP Financial Management | n/a | 2024 | 2024 |
In 2024, International Dairy Queen implemented Esker Accounts Payable as its AP Automation solution to convert manual accounts payable processes into automated workflows. The deployment was driven by American Dairy Queen Corporation within the International Dairy Queen finance organization, and Esker was selected for its cloud native, AI driven process automation capabilities and intuitive user interface.
The Esker Accounts Payable implementation focuses on standard AP Automation capabilities, using invoice capture and intelligent data recognition to remove paper and manual data entry, automated routing and approval workflows to accelerate invoice processing, and centralized document and task visibility for accounts payable teams. Configuration emphasized ease of use to lower user friction and support broader adoption by corporate finance staff responsible for vendor invoice processing.
Operational coverage centers on American Dairy Queen Corporation accounts payable operations under International Dairy Queen, with the solution intended to streamline finance clerical work and approval flows across AP touchpoints. The publicly available announcement does not enumerate specific ERP or procurement system integrations, the vendor messaging instead highlights the cloud based platform and AI driven automation as the core implementation architecture.
Governance and rollout messaging emphasized process standardization and vendor support, citing Esker’s dedicated team and positive client references as factors in selection. The implementation is positioned to replace manual workflows with automated AP processes and to set International Dairy Queen up for future scalable growth while prioritizing user satisfaction and reduced manual effort.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| dominKnow | Legacy | dominKnow | ONE | Learning and Development | HCM | n/a | 2014 | 2014 |
In 2014, International Dairy Queen implemented dominKnow | ONE to support Learning and Development. The deployment is listed on the vendor site as a customer reference and addressed enterprise needs for standardized course authoring and centralized learning content management. The implementation emphasized creation of operational training and customer service curriculum for restaurant staff alongside corporate compliance and management learning. The selection targeted scalable, template driven content production to align training across corporate and field functions.
dominKnow | ONE was configured to leverage its core authoring studio, responsive publishing engine, templating library, and centralized content repository. Implemented capabilities included multi device publishing, branching scenario design, assessment item banks, and version control with formal review workflows. The deployment used a centralized course library and reuseable templates to maintain brand consistency and accelerate content creation cycles. Localization workflows were enabled to support multi language course delivery.
Learning content was packaged for learning management consumption using SCORM and xAPI standards to enable distribution to point of service learning systems and corporate LMS platforms. The solution supported mobile playback and offline content use cases common for front line restaurant employees. Content publishing was organized around scheduled updates to operational training catalogs, enabling coordinated content releases for seasonal or promotional programs.
Governance established centralized content owners within corporate Learning and Development, with distributed authors embedded in operations and marketing functions. Review gates, versioning, and audit trails inside dominKnow | ONE enforced approval workflows and reduced duplicate content copies. The implementation moved International Dairy Queen toward a centralized authoring model and restructured how learning content was produced, reviewed, and published across the enterprise.
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Recruiting | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2023 | 2023 |
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Talent Management | HCM |
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2018 | 2018 |
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Task Management | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, International Dairy Queen implemented Microsoft Power BI as its Analytics and BI platform. The deployment established Microsoft Power BI Desktop and the Power BI service as primary tools for interactive dashboards, shared datasets, and enterprise reporting across corporate functions, aligning reporting workflows under a centralized Analytics and BI capability.
The implementation emphasized data modeling, published reports, scheduled refresh, and app workspace organization, with configuration artifacts including certified datasets and report apps for repeatable distribution. Common Power BI capabilities such as dataflows, row level security, and report lifecycle management were applied to support self service analytics and governed report publishing.
The Power BI rollout connected authoring and consumption layers through standard Power BI connectors and gateway patterns to support refresh from on premises and cloud sources, while workspaces were organized by business function to separate development, validation, and production content. Operational coverage targeted finance, operations, and marketing teams based in the United States, with centralized governance for dataset certification and access control.
International Dairy Queen has maintained at least three years of working with Microsoft Power BI since the 2016 adoption, and governance practices were formalized to include workspace management, dataset certification, role based access controls, and user training to sustain report quality and lifecycle processes.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at International Dairy Queen
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Apps Being Evaluated by International Dairy Queen Executives
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FAQ - APPS RUN THE WORLD International Dairy Queen Technographics
International Dairy Queen is a Leisure and Hospitality organization based in United States,
with around 30000 employees and annual revenues of $4.00 billion.
International Dairy Queen operates a diverse technology stack with applications such as
Esker Accounts Payable, dominKnow | ONE and Microsoft Power BI,
covering areas like AP Automation, Learning and Development and Analytics and BI.
International Dairy Queen has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, dominKnow and Microsoft.
International Dairy Queen recently adopted applications including
Esker Accounts Payable in 2024, ArrowStream Suite in 2024 and Paradox Traitify in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of International Dairy Queen’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates International Dairy Queen’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete International Dairy Queen technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.