Dalakraft Technographics
Dalakraft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dalakraft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Dalakraft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dalakraft has purchased the following applications: Microsoft 365 for Collaboration in 2017, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2017, Puzzel Contact Centre for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dalakraft is running and its propensity to invest more and deepen its relationship with Microsoft , Exclaimer , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dalakraft revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dalakraft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dalakraft Tech Stack and Enterprise Applications
Dalakraft Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Dalakraft implemented Microsoft 365 as a Collaboration platform. The deployment uses the Microsoft 365 cloud SaaS suite to provide email, document management, team chat, file synchronization, and Office productivity tools for a 20 employee utilities operator based in Sweden. Microsoft 365 components are configured to support core collaboration workflows such as centralized mailboxes, SharePoint document libraries, Microsoft Teams channels, and OneDrive for Business file sync.
The Dalakraft website source references Microsoft 365, indicating the suite is part of the company's public digital footprint and likely used alongside customer and internal communications. Operational coverage centers on internal business functions including knowledge sharing, email and document collaboration across the organization, with governance focused on user provisioning, access controls, and policy configuration appropriate for a small enterprise.
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Dalakraft Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2017 | 2017 |
In 2017, Dalakraft implemented Exclaimer Cloud Signatures for Office 365 to centralize corporate signature management. Dalakraft is a Sweden-based utilities company with about 20 employees using the Digital Signing application, and the Exclaimer Cloud Signatures for Office 365 implementation is observable on the company website. The deployment leverages Exclaimer Cloud as a cloud-hosted signature orchestration layer for Office 365, providing centralized template control and server-side signature rendering for outbound email. This approach places the named application, Exclaimer Cloud Signatures for Office 365, at the center of Dalakrafts external communication footprint.
Configuration emphasized centralized signature templates, template versioning, and assignment logic aligned to Office 365 directory attributes, reflecting typical Digital Signing functional workflows. Operational scope covered company-wide email signatures used by customer-facing and administrative staff, with templates managed through the Exclaimer Cloud administration console and applied at send time across Office 365 accounts. Governance practices focused on single-pane administration of signature content and controlled rollout through the cloud console, aligning signature governance with marketing and customer communication processes. The implementation documents Dalakraft Exclaimer Cloud Signatures for Office 365 as the primary Digital Signing control for the organization.
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Dalakraft CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Dalakraft implemented Puzzel Contact Centre. Dalakraft deployed Puzzel Contact Centre on its website to centralize customer-facing contact handling for the Sweden-based utility, aligning with the Call Center application class and supporting front-line customer service workflows for a 20-employee organisation.
The deployment is delivered as a web-embedded, cloud-hosted contact handling layer and uses a browser-based agent interface consistent with Call Center architectures. Functional modules implemented align with standard Call Center capabilities, including inbound voice routing and queuing, interactive voice response and automated callbacks, skill-based routing and a web agent desktop, plus operational reporting for contact volumes and agent activity. Administration and governance are lightweight and centralized to an operations or service team, covering queue configuration, agent rostering and basic availability rules, with contact orchestration executed through Puzzel Contact Centre on the corporate site.
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Dalakraft EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Dalakraft IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dalakraft
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Apps Being Evaluated by Dalakraft Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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