Dalakraft Technographics
Dalakraft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dalakraft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Dalakraft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dalakraft has purchased the following applications: Insightsoftware BizVIew for EPM in 2018, Puzzel Contact Centre for Call Center in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dalakraft is running and its propensity to invest more and deepen its relationship with Insightsoftware , Puzzel , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dalakraft revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dalakraft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dalakraft Tech Stack and Enterprise Applications
Dalakraft EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Insightsoftware | Legacy | Insightsoftware BizVIew | EPM | EPM | n/a | 2018 | 2018 |
In 2018, Dalakraft standardized on Insightsoftware BizView as its EPM application to centralize forecasting, budgeting, reporting and analysis across the organization. The EPM deployment is described as a modern web based performance management system used to provide business follow up and forecasting capabilities.
Dalakraft implemented their Insightsoftware BizView solution in 2012, configuring modules for forecasting, budget, reporting and analysis that deliver structured sales statistics and per customer contribution calculations. The implementation provided capabilities typical of EPM deployments, including centralized reporting models, scheduled financial and operational reporting, scenario based forecasting workflows and role based access for finance and sales users.
Insightsoftware BizView is used as the reporting system against Dalakraft’s other internal systems, integrating via internal interfaces to ingest transactional sales data and produce consolidated reports. Operational coverage focuses on sales and finance functions, enabling the salesforce to access sales statistics and follow up on sales and contributions on a daily, weekly, monthly and yearly cadence.
Governance and process changes included moving from an annual close mentality to a decentralized budget and forecast process, giving Dalakraft a structured budgeting, forecasting and reporting rhythm. The solution delivered a much better business overview and a foundation for improved decision making, including sales force management and routine forecast and follow up processes.
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Dalakraft CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Dalakraft implemented Puzzel Contact Centre. Dalakraft deployed Puzzel Contact Centre on its website to centralize customer-facing contact handling for the Sweden-based utility, aligning with the Call Center application class and supporting front-line customer service workflows for a 20-employee organisation.
The deployment is delivered as a web-embedded, cloud-hosted contact handling layer and uses a browser-based agent interface consistent with Call Center architectures. Functional modules implemented align with standard Call Center capabilities, including inbound voice routing and queuing, interactive voice response and automated callbacks, skill-based routing and a web agent desktop, plus operational reporting for contact volumes and agent activity. Administration and governance are lightweight and centralized to an operations or service team, covering queue configuration, agent rostering and basic availability rules, with contact orchestration executed through Puzzel Contact Centre on the corporate site.
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Dalakraft Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Dalakraft implemented Microsoft 365 as a Collaboration platform. The deployment uses the Microsoft 365 cloud SaaS suite to provide email, document management, team chat, file synchronization, and Office productivity tools for a 20 employee utilities operator based in Sweden. Microsoft 365 components are configured to support core collaboration workflows such as centralized mailboxes, SharePoint document libraries, Microsoft Teams channels, and OneDrive for Business file sync.
The Dalakraft website source references Microsoft 365, indicating the suite is part of the company's public digital footprint and likely used alongside customer and internal communications. Operational coverage centers on internal business functions including knowledge sharing, email and document collaboration across the organization, with governance focused on user provisioning, access controls, and policy configuration appropriate for a small enterprise.
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Dalakraft Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2017 | 2017 |
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Dalakraft IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dalakraft
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dalakraft Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dalakraft IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dalakraft digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Dalakraft Technographics
Dalakraft is a Utilities organization based in Sweden,
with around 20 employees and annual revenues of $2.0 million.
Dalakraft operates a diverse technology stack with applications such as
Insightsoftware BizVIew, Puzzel Contact Centre and Microsoft 365,
covering areas like EPM, Call Center and Collaboration.
Dalakraft has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Insightsoftware, Puzzel and Microsoft.
Dalakraft recently adopted applications including
Cloudflare CDN in 2020, Insightsoftware BizVIew in 2018 and Intuit Mailchimp in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dalakraft’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dalakraft’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dalakraft technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.