Daniel Wellington
Daniel Wellington Technographics
Daniel Wellington Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Daniel Wellington and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Daniel Wellington employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Daniel Wellington has purchased the following applications: Teamtailor CRM for Candidate Relationship Management in 2021, Zendesk Chat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Daniel Wellington is running and its propensity to invest more and deepen its relationship with Teamtailor , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Daniel Wellington revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Daniel Wellington intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Daniel Wellington Tech Stack and Enterprise Applications
Daniel Wellington HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor CRM | Candidate Relationship Management | HCM | n/a | 2021 | 2021 |
In 2021 Daniel Wellington deployed Teamtailor CRM as its Candidate Relationship Management solution. The company’s public careers site is built on Teamtailor, indicating Teamtailor CRM is used for recruitment and candidate engagement across Daniel Wellington’s Sweden operations, with the careers site capturing candidate profiles and feeding a centralized candidate database and talent pool. This implementation positions Teamtailor CRM as the primary system for employer branding and candidate-facing workflows.
Configured as a SaaS careers-site integrated CRM, Teamtailor CRM supports talent-pool segmentation, candidate pipeline management, vacancy promotion, and automated engagement workflows consistent with Candidate Relationship Management best practices. Operational scope is focused on recruitment and HR hiring teams, with the public careers site serving as the main input channel for sourcing and candidate relationship management. Governance and process changes would center on curated talent pools and role based access for recruiting staff, aligning candidate engagement with hiring workflows.
|
 |
|
|
Recruiting, Applicant Tracking System | HCM |
|
2019 | 2019 |
|
Daniel Wellington AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Daniel Wellington implemented Zendesk Chat. The deployment uses Zendesk Chat on the company's public website as a customer-facing conversational interface in the Chatbots and Conversational AI category.
Implementation focused on embedding the chat widget for real-time messaging, agent-facing chat consoles, and session transcript capture. Typical Zendesk Chat capabilities such as proactive chat triggers, canned responses, and basic chat routing were configured to support e-commerce inquiry handling. The Zendesk Chat application was instrumented to capture conversational metadata for operational monitoring.
The solution is integrated into Daniel Wellington's web storefront where the chat widget channels customer inquiries into the support organization. Operational scope included customer service and order support workflows on the company website, aligning the chat channel with existing web-based customer engagement touchpoints. The implementation is centered on web embedding and support team operations.
Governance changes included defining agent routing, response SLAs, and chat handling workflows to operationalize Zendesk Chat as a live support channel. The configuration centralized conversational handling for web visitors and formalized escalation paths to internal customer service teams.
|
Daniel Wellington Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Daniel Wellington implemented Microsoft 365 as its Collaboration platform and public site assets indicate Microsoft 365 is active in their technology footprint. The presence of Microsoft 365 on the company website signals a cloud-first adoption of productivity and collaboration services for a Sweden-based retail organization of approximately 750 employees.
Microsoft 365 deployment at Daniel Wellington centers on standard collaboration capabilities, including cloud-hosted email, office productivity applications, document management and team communication tools. The implementation narrative aligns with use of SharePoint-style content management, OneDrive file synchronization and real-time collaboration workflows provided by Microsoft 365 to support content creation and editorial approval processes.
Operational coverage appears focused on corporate functions that support the digital storefront and retail operations, using Microsoft 365 to coordinate cross-functional work across marketing, merchandising and corporate operations. The use of Microsoft 365 on the public website suggests the platform is embedded in both internal collaboration and external content delivery workflows rather than limited to isolated back-office use.
Governance for Microsoft 365 at Daniel Wellington is consistent with centralized cloud tenancy management, including identity and access controls and standardized collaboration policies to manage document lifecycle and external sharing. This configuration positions Microsoft 365 as the primary Collaboration application for productivity and content coordination across the enterprise.
|
Daniel Wellington Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Daniel Wellington eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2016 | 2016 |
|
Daniel Wellington CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2020 | 2025 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
Daniel Wellington ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Daniel Wellington TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Daniel Wellington PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Daniel Wellington IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Daniel Wellington
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
CRM/Email Marketing Manager | Manager | Marketing | |
|
|
|
Chief Marketing Officer | CXO | Marketing | |
|
|
|
Head of Ecommerce and CRM | Director | Finance | |
|
Apps Being Evaluated by Daniel Wellington Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Daniel Wellington IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Daniel Wellington digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Daniel Wellington Technographics
Daniel Wellington is a Retail organization based in Sweden,
with around 750 employees and annual revenues of $170.0 million.
Daniel Wellington operates a diverse technology stack with applications such as
Teamtailor CRM, Zendesk Chat and Microsoft 365,
covering areas like Candidate Relationship Management, Chatbots and Conversational AI and Collaboration.
Daniel Wellington has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Teamtailor, Zendesk and Microsoft.
Daniel Wellington recently adopted applications including
Teamtailor CRM in 2021, DocuSign eSignature in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Daniel Wellington’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Daniel Wellington’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Daniel Wellington technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.