Darwish Holding
Darwish Holding Technographics
Darwish Holding Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Darwish Holding and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Darwish Holding employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Darwish Holding has purchased the following applications: Oracle Retail (ex Retek) for Retail Management in 2016, Microsoft 365 for Collaboration in 2015, Oracle Retail Customer Engagement Cloud for Customer Engagement in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Darwish Holding is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Darwish Holding revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Darwish Holding intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Darwish Holding Tech Stack and Enterprise Applications
Darwish Holding ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Darwish Holding implemented Oracle Retail (ex Retek) for Retail Management to consolidate retail, CRM and service workflows across its retail and mall operations. The Oracle Retail (ex Retek) deployment was delivered alongside Oracle E-Business ERP R12 and Oracle cloud CRM ORCE & Responsys to provide a cohesive application stack supporting sales, service and customer engagement functions.
The implementation encompassed functional modules including Oracle Tele-service, Field Service, Contract Service and Property Management to cover after sales, customer support and property leasing operations. Oracle Retail Customer Engagement ORCE was configured for customer management, promotion creation and loyalty system setup, while Responsys was managed for campaign and engagement operations, aligning retail merchandising and CRM capabilities under the Retail Management program.
Integrations were explicitly managed between Oracle Retail (ex Retek), Oracle E-Business ERP R12 and Oracle cloud CRM ORCE & Responsys to unify customer master records, service contract data and retail transaction information. The project also coordinated the full implementation of the 22miles wayfinding system on mall directories, linking mall navigation and leasing operations into the broader retail technology footprint.
Operational governance centered on formal requirements and design artifacts, with the functional consultant collecting and validating business requirements, preparing requirements and design documents and developing use and test cases. The implementation included preparation of user guides and release notes, designation of subject matter expertise for escalation, and day to day functional support and troubleshooting processes to maintain operational continuity.
Day to day operations were supported by onshore functional ownership that managed Oracle Tele-service, Field Service, Contract Service and Property Management at both functional and technical levels for Service Centers, Call Centers, leasing and Lagoona Mall operations. The role provided ongoing validation of configuration, user support and issue escalation, ensuring the Oracle Retail (ex Retek) solution remained the primary Retail Management system supporting Darwish Holding business functions.
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Darwish Holding Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Darwish Holding deployed Microsoft 365 to support Collaboration across its corporate operations. Public traces on the company website indicate active use of Microsoft 365 as part of their cloud productivity footprint.
The implementation concentrated on core Collaboration capabilities, leveraging Exchange Online for email, SharePoint Online for document management, Microsoft Teams for chat and meetings, OneDrive for Business for file sync, and Office Online productivity applications. Microsoft 365 was configured to enable organized mail routing, document libraries, team sites and collaborative editing, aligning platform features with standard collaboration workflows.
Operational coverage emphasizes business functions such as corporate communications, internal collaboration and document lifecycle management, with governance implemented through tenant administration, role-based access controls and content retention policies. Darwish Holding Microsoft 365 Collaboration supports cross-functional productivity and knowledge sharing across the organization.
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Collaboration | Collaboration |
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2017 | 2017 |
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Darwish Holding CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Customer Engagement Cloud | Customer Engagement | CRM | n/a | 2016 | 2016 |
In 2016 Darwish Holding implemented Oracle Retail Customer Engagement Cloud to centralize customer interactions and loyalty workflows, aligning the deployment with the company retail operations and Customer Engagement objectives. The Oracle Retail Customer Engagement Cloud implementation sat alongside Oracle E-Business ERP R12, Oracle Retail, and Oracle cloud CRM components including ORCE and Responsys, forming an integrated application stack to support retail CRM and after sales operations.
The implementation covered functional modules and capabilities including Oracle Tele-service, Field Service, Contract Service and Property Management, with Oracle Retail Customer Engagement Cloud configured for customer management, promotion creation and loyalty system setup. Workstreams included configuration of service logic for service centers and call centers, loyalty enrollment and promotion lifecycle management, and functional and technical ownership of property leasing and contract service processes.
Integrations and operational coverage were explicit, with the team operating Oracle Responsys for campaign orchestration and coordinating the 22miles wayfinding system on mall directories for Lagoona Mall operations. Operational scope spanned after sales, customer support, property leasing operations, service centers, call centers and leasing and service contract administration, maintaining CRM and retail data flows between Oracle Retail Customer Engagement Cloud and the broader Oracle application landscape.
Governance and runbook activities were managed through day to day functional support and troubleshooting, collection and validation of business requirements, and preparation of requirements and design documents plus use and test cases. The project team acted as subject matter experts and IT escalation points, delivering user guides and release notes and providing operational guidance to business stakeholders while managing both functional and technical aspects of the implemented modules.
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IT Decision Makers and Key Stakeholders at Darwish Holding
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director | Director | Finance | |
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IT Operations Manager | Manager | IT | |
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Information Technology Manager | Manager | IT | |
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Head of FMCG | Director | Finance | |
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Apps Being Evaluated by Darwish Holding Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Darwish Holding IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Darwish Holding digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Darwish Holding Technographics
Darwish Holding is a Retail organization based in Qatar,
with around 1700 employees and annual revenues of $400.0 million.
Darwish Holding operates a diverse technology stack with applications such as
Oracle Retail (ex Retek), Microsoft 365 and Oracle Retail Customer Engagement Cloud,
covering areas like Retail Management, Collaboration and Customer Engagement.
Darwish Holding has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Microsoft.
Darwish Holding recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2017, Oracle Retail (ex Retek) in 2016 and Oracle Retail Customer Engagement Cloud in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Darwish Holding’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Darwish Holding’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Darwish Holding technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.