AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Darwish Holding Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
Collaboration Collaboration 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Oracle Legacy Oracle Retail Customer Engagement Cloud Customer Engagement CRM n/a 2016 2016 In 2016 Darwish Holding implemented Oracle Retail Customer Engagement Cloud to centralize customer interactions and loyalty workflows, aligning the deployment with the company retail operations and Customer Engagement objectives. The Oracle Retail Customer Engagement Cloud implementation sat alongside Oracle E-Business ERP R12, Oracle Retail, and Oracle cloud CRM components including ORCE and Responsys, forming an integrated application stack to support retail CRM and after sales operations. The implementation covered functional modules and capabilities including Oracle Tele-service, Field Service, Contract Service and Property Management, with Oracle Retail Customer Engagement Cloud configured for customer management, promotion creation and loyalty system setup. Workstreams included configuration of service logic for service centers and call centers, loyalty enrollment and promotion lifecycle management, and functional and technical ownership of property leasing and contract service processes. Integrations and operational coverage were explicit, with the team operating Oracle Responsys for campaign orchestration and coordinating the 22miles wayfinding system on mall directories for Lagoona Mall operations. Operational scope spanned after sales, customer support, property leasing operations, service centers, call centers and leasing and service contract administration, maintaining CRM and retail data flows between Oracle Retail Customer Engagement Cloud and the broader Oracle application landscape. Governance and runbook activities were managed through day to day functional support and troubleshooting, collection and validation of business requirements, and preparation of requirements and design documents plus use and test cases. The project team acted as subject matter experts and IT escalation points, delivering user guides and release notes and providing operational guidance to business stakeholders while managing both functional and technical aspects of the implemented modules.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Oracle Legacy Oracle Retail (ex Retek) Retail Management ERP Services and Operations n/a 2016 2016
IT Decision Makers and Key Stakeholders at Darwish Holding
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Darwish Holding Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Darwish Holding Technographics

Darwish Holding is a Retail organization based in Qatar, with around 1700 employees and annual revenues of $400.0 million.

Darwish Holding operates a diverse technology stack with applications such as Microsoft 365, Oracle Retail Customer Engagement Cloud and Oracle Retail (ex Retek), covering areas like Collaboration, Customer Engagement and Retail Management.

Darwish Holding has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Oracle.

Darwish Holding recently adopted applications including Google Workspace (Formerly Google G-Suite) in 2017, Oracle Retail Customer Engagement Cloud in 2016 and Oracle Retail (ex Retek) in 2016, highlighting its ongoing modernization strategy.

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Our research team continuously updates Darwish Holding’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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