Washington, 20024, DC,
United States
D.C. United Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by D.C. United and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 380 D.C. United employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that D.C. United has purchased the following applications: Shift4 Payments for Payment Processing in 2022, ABI MasterMind Workforce Manager for Workforce Management in 2020, Ticketmaster for Reservation and Booking Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems D.C. United is running and its propensity to invest more and deepen its relationship with Shift4 , ABI MasterMind , Ticketmaster or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing D.C. United revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for D.C. United intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shift4 | Legacy | Shift4 Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022 D.C. United implemented Shift4 Payments as its Payment Processing solution for Audi Field, bringing a unified in-venue commerce platform online ahead of the 2022 season opener. Shift4 Payments was provisioned to power matchday transaction flows across mobile ordering, concessions and retail points of sale, establishing a single payment processing layer for the venue.
The implementation focused on functional modules typical of Payment Processing deployments, including centralized payment routing and authorization, mobile-order integration, and point-of-sale transaction handling for concession stands and team retail outlets. Shift4 Payments was configured to operate across both fixed POS terminals and mobile ordering channels to reduce friction in guest checkout workflows.
Operational coverage was venue-wide at Audi Field, affecting concessions, retail, and guest services teams, and integrating commerce and finance flows with partners such as Fanatics for finance and commerce coordination. The rollout timeline delivered live operations in time for the season opener, indicating a coordinated cutover of in-venue payment endpoints and channel integrations.
Governance aligned payment operations and matchday commerce processes under the Shift4 Payments platform, with reconciliation and commerce coordination tied to external partners. The deployment aimed to streamline matchday payments and improve guest experience across the venue, while centralizing payment orchestration for Audi Field.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABI MasterMind | Legacy | ABI MasterMind Workforce Manager | Workforce Management | HCM | n/a | 2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ticketmaster | Legacy | Ticketmaster | Reservation and Booking Management | ERP Services and Operations | n/a | 2009 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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