D.C. United
100 Potomac Ave SW,
Washington, 20024, DC,
United States
Washington, 20024, DC,
United States
1 202-600-9098
Leisure and Hospitality
D.C. United Technographics
D.C. United Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by D.C. United and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 380 D.C. United employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that D.C. United has purchased the following applications: Shift4 Payments for Payment Processing in 2022, ABI MasterMind Workforce Manager for Workforce Management in 2020, Ticketmaster for Reservation and Booking Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems D.C. United is running and its propensity to invest more and deepen its relationship with Shift4 , ABI MasterMind , Ticketmaster or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing D.C. United revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for D.C. United intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
D.C. United Tech Stack and Enterprise Applications
D.C. United ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shift4 | Legacy | Shift4 Payments | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022 D.C. United implemented Shift4 Payments as its Payment Processing solution for Audi Field, bringing a unified in-venue commerce platform online ahead of the 2022 season opener. Shift4 Payments was provisioned to power matchday transaction flows across mobile ordering, concessions and retail points of sale, establishing a single payment processing layer for the venue.
The implementation focused on functional modules typical of Payment Processing deployments, including centralized payment routing and authorization, mobile-order integration, and point-of-sale transaction handling for concession stands and team retail outlets. Shift4 Payments was configured to operate across both fixed POS terminals and mobile ordering channels to reduce friction in guest checkout workflows.
Operational coverage was venue-wide at Audi Field, affecting concessions, retail, and guest services teams, and integrating commerce and finance flows with partners such as Fanatics for finance and commerce coordination. The rollout timeline delivered live operations in time for the season opener, indicating a coordinated cutover of in-venue payment endpoints and channel integrations.
Governance aligned payment operations and matchday commerce processes under the Shift4 Payments platform, with reconciliation and commerce coordination tied to external partners. The deployment aimed to streamline matchday payments and improve guest experience across the venue, while centralizing payment orchestration for Audi Field.
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D.C. United HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABI MasterMind | Legacy | ABI MasterMind Workforce Manager | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020, D.C. United implemented ABI MasterMind Workforce Manager to centralize event staffing and scheduling for Audi Field operations. The deployment targeted Workforce Management use cases across match days and ancillary events and was positioned as the primary tool for scheduling, rostering, and payroll processing for event labor.
ABI MasterMind Workforce Manager was used to manage core workforce management capabilities, specifically shift creation and assignment, event-specific rostering, supervisor team scheduling, availability tracking, and payroll processing workflows. The application supported daily and event planning tasks required to schedule a 150 plus game day staff and an approximately 20 person supervisor team, and it was referenced directly by guest experience and event operations staff when preparing match day guides and staff rosters.
Operational coverage extended across Event and Stadium Operations, Guest Experience, Security, Concessions, Engineering, and Box Office coordination for staffing requirements and day of event execution. The system became the locus for staffing requests and post event staffing reviews, with managers and contractors using scheduled rosters for role fulfillment and operational coordination during events.
Governance and workflow adjustments centered on centralizing shift management and consolidating post event staffing reviews into regular operational planning. Staffing decisions, including requests to the Director of Events and security vendor coordination, were routed through the ABI MasterMind Workforce Manager driven schedules and post event expense and incident documentation informed future staffing plans.
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D.C. United ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ticketmaster | Legacy | Ticketmaster | Reservation and Booking Management | ERP Services and Operations | n/a | 2009 | 2023 |
In 2009, D.C. United implemented Ticketmaster as its Reservation and Booking Management solution on the club website. Ticketmaster is integrated into the D.C. United public site to deliver customer facing ticket sales, event pages, interactive seating maps, inventory display, and online checkout for matches and special events.
The deployment supports the club ticketing and box office operations alongside marketing and game day fulfillment, with Ticketmaster providing standard Reservation and Booking Management capabilities such as event cataloging, seat selection, inventory management, and customer checkout workflows. Governance is organized around centralized inventory and pricing controls operated by the ticketing team, with web based administrative tools used to publish events, allocate seats, and manage allotments for season and single game sales. Ticketmaster thus serves as the primary web channel for D.C. United ticket distribution and the operational link between online bookings and on site sales processes.
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D.C. United Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
|
2020 | 2020 |
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D.C. United CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Data Platform | CRM |
|
2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
|
2021 | 2021 |
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D.C. United ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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IT Service Management | ITSM |
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2021 | 2021 |
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D.C. United TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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D.C. United IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at D.C. United
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Head of People & Culture | Director | HR | |
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Senior Vice President, Finance | VP | Finance | |
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Human Resources Manager | Manager | HR | |
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Vice President of Operations and Stadium General Manager | VP | Operations | |
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Apps Being Evaluated by D.C. United Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from D.C. United IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the D.C. United digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD D.C. United Technographics
D.C. United is a Leisure and Hospitality organization based in United States,
with around 380 employees and annual revenues of $85.0 million.
D.C. United operates a diverse technology stack with applications such as
Shift4 Payments, ABI MasterMind Workforce Manager and Ticketmaster,
covering areas like Payment Processing, Workforce Management and Reservation and Booking Management.
D.C. United has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Shift4, ABI MasterMind and Ticketmaster.
D.C. United recently adopted applications including
Shift4 Payments in 2022, Slack Connect in 2022 and OneTrust CookiePro in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of D.C. United’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates D.C. United’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete D.C. United technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.