Mississauga, L5T 2J7, ON,
Canada
Dcconnection Technographics
Dcconnection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dcconnection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2 Dcconnection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dcconnection has purchased the following applications: Slack Connect for Collaboration in 2022, Automattic Jetpack CRM for CRM in 2013, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dcconnection is running and its propensity to invest more and deepen its relationship with Salesforce , Automattic , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dcconnection revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dcconnection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dcconnection Tech Stack and Enterprise Applications
Dcconnection Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Dcconnection implemented Slack Connect from Salesforce as its core Collaboration tool. Slack Connect is embedded on their website to enable real-time external collaboration and channel-based messaging, supporting customer engagement and internal coordination across the two-person firm.
Configuration centers on Slack Connect workspaces and channel structures, with external channel invitations and guest access used to manage relationships with clients or contractors. Functional capabilities implemented include direct messaging, shared channels for external partners, and file and link sharing consistent with Collaboration workflows. Operational governance is lightweight, focused on admin controls for invitations and channel visibility, and the deployment covers both customer-facing website interactions and internal team communication.
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Dcconnection CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2013 | 2013 |
In 2013, Dcconnection implemented Automattic Jetpack CRM in the CRM category, deploying the application directly on its public website for contact and lead handling. The implementation is centered on Automattic Jetpack CRM as an on-site CRM instance, reflecting a site-embedded deployment model where the application surfaces on web forms and customer touch points.
The Automattic Jetpack CRM deployment focuses on core CRM capabilities including contact management, lead capture through website forms, basic sales pipeline tracking, activity notes, and email communication workflows. Configuration appears to be lightweight and oriented to small team operations, with tagging and segmentation used to organize customer records and manage follow up.
Operationally the Automattic Jetpack CRM instance is managed within the website administration context, indicating a single-site architecture administered by internal staff. The scope of use is customer facing operations and project intake for a two person organization, with governance implemented as simple site-level configuration and user access controls rather than formal multi-site or enterprise provisioning.
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Dcconnection ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, Dcconnection implemented Atlassian Jira Service Desk and surfaced the service portal directly on their company website. The deployment provides a customer-facing intake and ticketing channel for a two-person Construction and Real Estate firm, and functions as the primary IT Service Management interface. Atlassian Jira Service Desk is used to capture customer requests, route tickets, and provide a web-accessible knowledge base.
Configuration emphasizes lightweight request types, queue management, SLA policies and automation rules consistent with IT Service Management best practices, with administrative governance kept to a small centralized owner and role-based request routing. Operational scope focuses on customer support and internal IT operations, with workflows for incident handling, service request fulfillment and knowledge management tied to the web portal. The implementation represents application-level adoption of Atlassian Jira Service Desk for ongoing request lifecycle management and web-based support delivery.
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Dcconnection IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Dcconnection
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dcconnection Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||