AI Buyer Insights:

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● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

DCD
Location
n/a,
Dubai, n/a,
United Arab Emirates
Website
https://www.dcd.gov.ae/
Phone
971 800 997
Artw industry
Government
Employee
Revenue

DCD Technographics

DCD Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by DCD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 DCD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that DCD has purchased the following applications: Silwana InfoTech Call Center for Call Center in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems DCD is running and its propensity to invest more and deepen its relationship with Silwana InfoTech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing DCD revenues, which have grown to $38.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DCD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

DCD Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Silwana InfoTech Legacy Silwana InfoTech Call Center Call Center CRM n/a 2022 2022
In 2022, DCD, Dubai Civil Defence engaged Silwana InfoTech to deliver and install IT hardware and infrastructure that supported the deployment of Silwana InfoTech Call Center, a Call Center application. The engagement in the United Arab Emirates targeted operational readiness and citizen-facing services by improving device availability and service continuity. The deployment aligned with Silwana InfoTech Call Center functional scope and reflected standard Call Center modules such as inbound and outbound contact routing, interactive voice response, agent desktop workflows, contact logging, and reporting. These capabilities were designed to operate atop the installed network, telephony and endpoint hardware to sustain continuous contact center operations. Installed infrastructure encompassed servers, network devices and endpoint provisioning to support high device availability and service continuity across DCD operations in the UAE. Operational coverage emphasized citizen-facing call handling and readiness functions used by emergency response and support teams. Governance included infrastructure commissioning and operational handover to DCD IT teams, with process alignment to maintain device uptime and service continuity. Outcomes explicitly stated from the Silwana InfoTech engagement include strengthened device availability and improved service continuity as it relates to citizen-facing services.
IT Decision Makers and Key Stakeholders at DCD
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by DCD Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD DCD Technographics

DCD is a Government organization based in United Arab Emirates, with around 320 employees and annual revenues of $38.0 million.

DCD operates a diverse technology stack with applications such as Silwana InfoTech Call Center, covering areas like Call Center.

DCD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Silwana InfoTech.

DCD recently adopted applications including Silwana InfoTech Call Center in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of DCD’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates DCD’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete DCD technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.