AI Buyer Insights:

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Michelin, an e2open customer evaluated Oracle Transportation Management

DDC Outsourcing Solutions UK
Location
The Data Solutions Centre, Manton Wood Enterprise Park,
Worksop, S80 2RT,
United Kingdom
Website
https://www.ddcos.com/
Phone
44 1909 488600
Artw industry
Professional Services
Employee
Revenue

DDC Outsourcing Solutions UK Technographics

DDC Outsourcing Solutions UK Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by DDC Outsourcing Solutions UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 DDC Outsourcing Solutions UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that DDC Outsourcing Solutions UK has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, 8x8 Contact Center for Call Center in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems DDC Outsourcing Solutions UK is running and its propensity to invest more and deepen its relationship with Drift , Microsoft , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing DDC Outsourcing Solutions UK revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DDC Outsourcing Solutions UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

DDC Outsourcing Solutions UK Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Drift Legacy Drift AI Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, DDC Outsourcing Solutions UK deployed Drift AI Chatbot on its public website to establish an automated front door for inbound inquiries and lead capture. The implementation places Drift AI Chatbot as the primary conversational interface for the company, aligning with the Chatbots and Conversational AI category and supporting sales, marketing, and customer service intake workflows. The deployment of Drift AI Chatbot was configured with multi-step conversational flows and automated qualification logic typical of chatbots, including scripted responses, intent routing, and triggers to escalate to human agents when needed. Configuration focused on content authoring, session handling, and persistent capture of contact and context data within web sessions, with the full application name Drift AI Chatbot used as the runtime conversational layer. Operational coverage is centered on the corporate website, where the chatbot handles initial engagement across regional and service pages, and funnels qualified inquiries into downstream lead handling workflows for sales and client services. Governance is managed through centralized content and response oversight, with marketing and sales teams owning conversational script updates and operational monitoring. The DDC Outsourcing Solutions UK deployment documents a clear relationship between company application and business function, with Drift AI Chatbot in the Chatbots and Conversational AI category instrumenting customer engagement and lead qualification for commercial teams.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015, DDC Outsourcing Solutions UK implemented Microsoft 365. The deployment targeted Collaboration capabilities for an organization of roughly 250 employees, provisioning a cloud tenant to centralize productivity and collaboration services across the company. The implementation of Microsoft 365 included core functional modules such as Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for personal file storage, Microsoft Teams for meetings and persistent chat, and Office desktop and web applications. Configuration work emphasized mailbox provisioning, SharePoint site topology and libraries, Teams channel organization, and OneDrive synchronization aligned to professional services delivery and internal knowledge workflows. Operational architecture was built around a centralized Microsoft 365 tenant with Azure Active Directory identity and single sign-on, role-based administrative delegation, and policy-driven access and retention controls. Governance and rollout activity covered user provisioning for the full user base, content lifecycle and external sharing policies, and onboarding support processes. DDC Outsourcing Solutions UK is also using Microsoft 365 on their website, indicating integration of hosted collaboration assets into external-facing content and contact workflows.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
8x8, Inc. Legacy 8x8 Contact Center Call Center CRM n/a 2013 2014
In 2013, DDC Outsourcing Solutions UK implemented 8x8 Contact Center in a Call Center deployment to modernize its customer service operations. The selection included 8x8 Virtual Office and 8x8 Virtual Contact Center to provide a cloud-first communications foundation across agent workspaces and customer touchpoints. 8x8 Virtual Contact Center was configured to deliver a 360-degree view of customer communications across phone, email, and web chat. The implementation leveraged contact center recording and quality management capabilities to enable training staff to review calls and deliver coaching. Analytics and IVR menu reporting were activated to surface usage patterns and individual customer experience signals. Deployment used 8x8’s cloud-based architecture and a subscription pricing model, avoiding capital expenditures and on-premise infrastructure for DDC OS. The rollout was described by leadership as very simple and relatively inexpensive from an agent cost-per-seat perspective. Operational coverage included DDC OS contact center teams and extended to client-facing support services. Governance changes emphasized quality management and coaching workflows, with recorded interactions incorporated into agent performance reviews and training cycles. Operational processes were adjusted to rely on analytics-driven IVR tuning and experience monitoring rather than manual call sampling. Reported outcomes included simplified deployment, lower upfront cost through subscription licensing, and enhanced visibility into multichannel customer interactions. The 8x8 Contact Center implementation provided DDC OS with analytics that inform IVR menu design and individual customer experience management.
CRM CRM 2018 2018
Marketing Analytics CRM 2019 2019
Marketing Analytics, Lead Generation CRM 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at DDC Outsourcing Solutions UK
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by DDC Outsourcing Solutions UK Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD DDC Outsourcing Solutions UK Technographics

DDC Outsourcing Solutions UK is a Professional Services organization based in United Kingdom, with around 250 employees and annual revenues of $30.0 million.

DDC Outsourcing Solutions UK operates a diverse technology stack with applications such as Drift AI Chatbot, Microsoft 365 and 8x8 Contact Center, covering areas like Chatbots and Conversational AI, Collaboration and Call Center.

DDC Outsourcing Solutions UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Drift, Microsoft and 8x8, Inc..

DDC Outsourcing Solutions UK recently adopted applications including Drift AI Chatbot in 2021, GoDaddy in 2021 and Redsift OnDMARC in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of DDC Outsourcing Solutions UK’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates DDC Outsourcing Solutions UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete DDC Outsourcing Solutions UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.