Schaerbeek, 1030,
Belgium
De Watergroep Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by De Watergroep and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1648 De Watergroep employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Watergroep has purchased the following applications: Microsoft 365 for Collaboration in 2016, Sitecore CMS for Web Content Management in 2018, Itineris UMAX for Utilities Customer Care and Billing in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Watergroep is running and its propensity to invest more and deepen its relationship with Microsoft , Sitecore , Itineris or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Watergroep revenues, which have grown to $763.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Watergroep intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Itineris | Legacy | Itineris UMAX | Utilities Customer Care and Billing | CRM | n/a | 2008 | 2009 |
In 2008 De Watergroep implemented Itineris UMAX, a Utilities Customer Care and Billing system, as its customer information system to manage customer care, billing, collections and accounting. The initial engagement moved to go-live around 2009 and was scoped to support Flemish municipalities and consumer accounts across the utility footprint.
De Watergroep configured Itineris UMAX to deliver core CIS capabilities including customer service case management, meter-to-cash billing, collections workflows and financial accounting integration. The deployment was extended to address ERP style requirements, asset management records and field service orchestration, reflecting a roadmap that broadened the system beyond bill presentment into operational support functions.
Operational coverage tied Itineris UMAX to business functions spanning customer service, finance, collections, asset management and field operations for municipal and residential customers in Flanders. The program included phased functional expansions and system linkages to support end-to-end processes from customer inquiries through billing and field execution, consistent with Utilities Customer Care and Billing category expectations.
The relationship with Itineris has continued beyond initial rollout through contract renewals and staged migrations toward a full SaaS Dynamics 365 platform, with the stated intent to reduce costs and enable ongoing innovation. Governance emphasized iterative releases and multi-year contracting to maintain service continuity while transitioning capabilities into the cloud aligned environment.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
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