Deacom
601 Lee Road,
Chesterbrook, 19087, PA,
United States
Chesterbrook, 19087, PA,
United States
1 877-433-2266
Professional Services
Deacom Technographics
Deacom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Deacom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 210 Deacom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Deacom has purchased the following applications: ECI Nova for ERP Financial in 2024, Drift AI Chatbot for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Deacom is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Deacom revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Deacom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Deacom Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI Nova | ERP Financial | ERP Financial Management | n/a | 2024 | 2024 |
In 2024, Deacom implemented ECI Nova as its core ERP Financial solution in the United States, deploying the application to support finance and quality process traceability. Deacom uses ECI Nova to enforce control and traceability that the vendor cites as supporting FDA and regulatory audit readiness, indicating the system is operating across both financial management and quality documentation workflows.
The deployment leverages ECI Nova modules aligned with ERP Financial capabilities, with inferred use of financials, document management, and quality management functional areas based on the vendor testimonial. Configuration emphasis is on controlled document repositories, quality event and traceability records, and standard accounting workflows such as general ledger, accounts payable and accounts receivable to establish auditable trails and consolidated financial control.
Operational coverage is focused on Deacom finance and quality teams in the United States, with governance oriented around traceability and audit readiness for regulated environments. Governance controls described by the vendor include role based access, document control and audit logging to preserve regulatory evidence, supporting structured workflows for change control and compliance reporting as part of ongoing operational processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Deacom implemented Drift AI Chatbot on its website. The deployment uses Drift AI Chatbot, categorized as Chatbots and Conversational AI, delivered as a web embedded conversational widget that connects to vendor hosted conversational services for intent analysis and response orchestration. The implementation is scoped to the public website to support customer facing sales and support interactions.
Configuration focused on conversational workflows including intent detection, lead qualification, automated responses and handoff to human agents, reflecting standard Chatbots and Conversational AI capabilities. Operational ownership sat with customer facing teams who defined conversational playbooks, session handling rules and transcript retention for operational review. Instrumentation on the site captures chat sessions and transcripts to enable analytics and continuous tuning.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Deacom implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is referenced in public site assets and serves as the primary productivity and content hub used across the organization.
The deployment encompassed core Microsoft 365 capabilities including Exchange Online for messaging, SharePoint Online for intranet and document management, OneDrive for personal file storage, and Office apps for collaborative authoring. Teams and SharePoint were leveraged to support project collaboration and knowledge sharing consistent with Collaboration category workflows.
Operational scope covered corporate communications and professional services delivery functions across Deacom's United States operations, with elements of Microsoft 365 surfaced on Deacom's website for document access and public content. Governance centered on content lifecycle, access permissions, and user provisioning to enable collaborative editing and intranet publishing. Deacom Microsoft 365 Collaboration supports professional services knowledge management and corporate communications.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Deacom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Deacom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Deacom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Deacom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Deacom Technographics
Deacom is a Professional Services organization based in United States,
with around 210 employees and annual revenues of $20.0 million.
Deacom operates a diverse technology stack with applications such as
ECI Nova, Drift AI Chatbot and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Deacom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ECi Software Solutions, Drift and Microsoft.
Deacom recently adopted applications including
ECI Nova in 2024, Drift AI Chatbot in 2022 and Lumen Cloud (ex CenturyLink) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Deacom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Deacom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Deacom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.