Dedham Savings
55 Elm St,
Dedham, 2026, MA,
United States
Dedham, 2026, MA,
United States
1 781-329-6700
Banking and Financial Services
Dedham Savings Technographics
Dedham Savings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dedham Savings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 230 Dedham Savings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dedham Savings has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dedham Savings is running and its propensity to invest more and deepen its relationship with LivePerson , Cisco Systems , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dedham Savings revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dedham Savings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dedham Savings Tech Stack and Enterprise Applications
Dedham Savings AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Dedham Savings deployed LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud implementation provides a web-embedded conversational engagement layer aligned to the Chatbots and Conversational AI category and positions the application in the bank's online customer service channel. The deployment captures customer messaging and front-line automated interactions to support common retail banking inquiries and basic transactional guidance, placing the solution within customer service and digital channels business functions. This implementation emphasizes real-time conversational routing and automated response handling for website visitors.
Configuration centered on conversational workflows, bot scripting, session handling, agent handoff, and conversation analytics using LivePerson Conversational Cloud capabilities. Operational coverage is focused on the website channel and frontline support teams, with governance practices expected to include dialogue version control, compliance review of message templates, and staged content updates for script changes. The architecture leverages the cloud-hosted LivePerson Conversational Cloud for conversation orchestration and web-embedded widgets, reducing on-premise infrastructure needs. Dedham Savings LivePerson Conversational Cloud Chatbots and Conversational AI supports targeted automation of customer interactions while requiring ongoing content governance and monitoring.
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Dedham Savings Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Dedham Savings deployed Cisco Webex Meetings for Audio Video and Web Conferencing on its public website to enable browser-based conferencing for customers and staff. The deployment provided embedded meeting access and web-join capability, supporting virtual customer appointments and cross-branch collaboration for the regional bank with 230 employees. Cisco Webex Meetings was positioned as the primary web conferencing layer to support both client interactions initiated from the website and internal team meetings.
Configuration emphasized standard Audio Video and Web Conferencing capabilities such as audio and video sessions, screen sharing, meeting scheduling, and recording controls consistent with typical Webex functionality. The implementation used website-embedded meeting widgets and browser join flows to minimize client friction, relying on Webex session management and administrative consoles for host controls and participant management. Cisco Webex Meetings is referenced on the bank website as the conferencing mechanism for online engagement and remote meetings.
Operational governance centered on secure access and meeting controls to align with banking operational risk and customer privacy expectations, with administrative controls for hosts and recording governance. Rollout and operational scope targeted the bank's customer-facing website and internal collaboration across retail branches and the corporate office, with IT responsible for configuration and ongoing administration.
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Dedham Savings Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023, Dedham Savings implemented DocuSign eSignature as a Digital Signing capability on its public website. The implementation centers on embedding DocuSign eSignature into the customer-facing web channel to enable in-browser signature capture, consent workflows, and standard compliance features such as authentication checks and audit trails.
The technical footprint is focused on web front-end integration combined with server-side workflow orchestration to present documents, collect signatures, and send automated notifications through DocuSign eSignature. Governance and configuration activity concentrates on envelope templates, signing order and authentication policies, and web channel orchestration to operationalize online signature capture via the bank's website.
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Dedham Savings ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Dedham Savings TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
|
2016 | 2016 |
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Dedham Savings PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
|
2020 | 2020 |
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Dedham Savings IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Dedham Savings CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Dedham Savings
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dedham Savings Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dedham Savings IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dedham Savings digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dedham Savings Technographics
Dedham Savings is a Banking and Financial Services organization based in United States,
with around 230 employees and annual revenues of $42.0 million.
Dedham Savings operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Cisco Webex Meetings and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Dedham Savings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Cisco Systems and DocuSign.
Dedham Savings recently adopted applications including
Freshservice in 2024, DocuSign eSignature in 2023 and Amazon SES in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dedham Savings’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dedham Savings’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dedham Savings technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.