Del Taco Restaurants Inc.
25521 Commercentre Drive,
Lake Forest, 92360, CA,
United States
Lake Forest, 92360, CA,
United States
1 800-852-7204
Leisure and Hospitality
Del Taco Restaurants Inc. Technographics
Del Taco Restaurants Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Del Taco Restaurants Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Del Taco Restaurants Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Del Taco Restaurants Inc. has purchased the following applications: Paradox Olivia Chatbot for Recruiting Chatbot in 2021, Microsoft 365 for Collaboration in 2018, Punchh for Customer Loyalty in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Del Taco Restaurants Inc. is running and its propensity to invest more and deepen its relationship with Workday , Workstream , Snag or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Del Taco Restaurants Inc. revenues, which have grown to $513.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Del Taco Restaurants Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Del Taco Restaurants Inc. Tech Stack and Enterprise Applications
Del Taco Restaurants Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2021 | 2021 |
In 2021 Del Taco Restaurants Inc. deployed Paradox Olivia Chatbot as a Recruiting Chatbot on its public careers site, implementing ParadoxAI to provide conversational candidate engagement for U.S. hiring workflows. The rollout focused on an on-site careers widget that surfaces automated candidate intake, front-line conversational screening, and real-time candidate messaging to support high-volume restaurant hiring and corporate talent acquisition needs.
Paradox Olivia Chatbot was configured to manage key recruiting functions common to the Recruiting Chatbot category, including conversational screening scripts, candidate qualification flows, automated scheduling handoffs, and contextual FAQ responses, with conversational AI orchestrating multi-step dialogs and fallback routing. Configuration emphasized candidate-facing dialogue design, intent handling, and workflow rules to standardize initial screening and reduce manual queue handling for recruiters.
Operational ownership remained with Del Taco talent acquisition teams who maintained conversation content, hiring rules, and candidate routing logic, with changes pushed through the ParadoxAI administrative interface. The deployment was structured as a cloud-hosted chatbot embedded on the careers site, providing a self-service candidate experience and serving recruiting and store operations teams across the United States.
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Onboarding | HCM |
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2014 | 2014 |
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Del Taco Restaurants Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Del Taco Restaurants Inc. adopted Microsoft 365 as its Collaboration platform. Public site references show Microsoft 365 is used on their website, which aligns with tenant-level provisioning of cloud productivity for the company.
Microsoft 365 deployment at Del Taco appears focused on core Collaboration capabilities, including enterprise email, intranet and document management, real time meetings and team workspaces, and user file synchronization. The implementation narrative naturally aligns with Exchange Online for mail, SharePoint Online for intranet and content services, Microsoft Teams for meetings and persistent chat, and OneDrive for endpoint file sync, all components of Microsoft 365.
Operationally the implementation reads as a cloud tenant model with centralized identity and access control consistent with Azure Active Directory driven administration, supporting IT, corporate communications, and restaurant operations. Governance signals include tenant level policy enforcement and centralized administration for collaboration, with configurations likely scoped to corporate and site level needs to control access and content sharing.
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Del Taco Restaurants Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Par Tech | Legacy | Punchh | Customer Loyalty | CRM | n/a | 2018 | 2018 |
In 2018 Del Taco Restaurants Inc. implemented Punchh as its Customer Loyalty application, embedding Punchh on their website to manage digital loyalty enrollment and guest engagement. The implementation positions Punchh as the central web channel for loyalty account creation, reward redemption flows, and targeted campaign delivery, supporting Del Taco Restaurants Inc. Punchh Customer Loyalty marketing and guest experience functions.
The deployment focuses on web integration, using the Punchh application to host customer profiles, points and rewards logic, campaign orchestration, and basic analytics common to Customer Loyalty platforms. Operational ownership resides with marketing and digital teams, who use the Punchh administration console to configure offers and segment customers, and the web integration to surface enrollment and redemption workflows to site visitors. Governance emphasizes centralized program configuration and campaign workflow control within the digital team, aligning online loyalty behavior with broader marketing campaigns.
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Del Taco Restaurants Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Del Taco Restaurants Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Del Taco Restaurants Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Del Taco Restaurants Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Del Taco Restaurants Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President - Human Resources | VP | HR | |
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Regional Human Resources Manager | Manager | HR | |
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Regional Human Resources Manager | Manager | HR | |
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HR Employee Relations Investigator | CXO | HR | |
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Senior Director - Field Human Resources | Director | HR | |
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Digital Media Strategist | Non Manager | Operations | |
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Divisional VP, Del Taco FP&A | VP | Operations | |
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Director, Regional Growth & Marketing Integration | Director | Operations | |
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VP of Ops Support | VP | Operations | |
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Sr. Vice President | VP | Operations | |
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Vice President, Corporate Controller | VP | Operations | |
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SVP Franchise Operations | VP | Operations | |
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Director of Digital Engagement | Director | Operations | |
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Marketing Consultant | Non Manager | Operations | |
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Vice President of Company Operations | VP | Operations | |
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Vice President Operations Innovation | VP | Operations | |
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Product Marketing Manager | Manager | Operations | |
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Field Marketing Manager | Manager | Operations | |
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Regional Marketing Manager | Manager | Operations | |
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Marketing Technology Manager | Manager | Operations | |
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CRM & Loyalty Manager | Manager | Operations | |
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Associate Marketing Manager | Manager | Operations | |
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Apps Being Evaluated by Del Taco Restaurants Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Del Taco Restaurants Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Del Taco Restaurants Inc. digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Del Taco Restaurants Inc. Technographics
Del Taco Restaurants Inc. is a Leisure and Hospitality organization based in United States,
with around 8000 employees and annual revenues of $513.0 million.
Del Taco Restaurants Inc. operates a diverse technology stack with applications such as
Paradox Olivia Chatbot, Microsoft 365 and Punchh,
covering areas like Recruiting Chatbot, Collaboration and Customer Loyalty.
Del Taco Restaurants Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Microsoft and Par Tech.
Del Taco Restaurants Inc. recently adopted applications including
Paradox Olivia Chatbot in 2021, Lumen Cloud (ex CenturyLink) in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Del Taco Restaurants Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Del Taco Restaurants Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Del Taco Restaurants Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.