Jaragua do Sul, 89260-090,
Brazil
Delly's Food Service Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Delly's Food Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Delly's Food Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delly's Food Service has purchased the following applications: tolvnow for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020, Oracle Commerce Cloud for eCommerce in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delly's Food Service is running and its propensity to invest more and deepen its relationship with Tolv , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delly's Food Service revenues, which have grown to $280.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delly's Food Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tolv | Legacy | tolvnow | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Delly's Food Service implemented tolvnow as a Chatbots and Conversational AI solution on its website. The deployment embedded the tolvnow conversational widget into the public web estate to provide automated conversational entry points for customers visiting dellys.com.br.
The implementation leverages core Chatbots and Conversational AI capabilities including intent classification, scripted FAQ flows, conversational forms for order inquiries, and configurable escalation to human agents. Configuration is oriented to Portuguese language support and session-level conversation logging to capture user interactions for operational review, with tolvnow acting as the central conversational orchestration engine.
Operational scope focuses on customer service and sales-facing order inquiry workflows on the website, aligning the Chatbots and Conversational AI layer with customer support and commercial teams. The architecture is delivered as a web-embedded conversational layer managed through the tolvnow platform, with governance concentrated on web channel controls, conversation script versioning, and centralized management of conversational flows rather than back-office system changes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Commerce Cloud | eCommerce | eCommerce | n/a | 2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shopping Cart Management | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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