Delta Dental of Illinois
111 Shuman Boulevard, Suite 100,
Naperville, 60563, IL,
United States
Naperville, 60563, IL,
United States
1 630-718-4700
Insurance
Delta Dental of Illinois Technographics
Delta Dental of Illinois Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Delta Dental of Illinois and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Delta Dental of Illinois employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delta Dental of Illinois has purchased the following applications: Northwinds Technology Keyspring for Insurance Claims Management in 2019, Zoom for Audio Video and Web Conferencing in 2020, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delta Dental of Illinois is running and its propensity to invest more and deepen its relationship with Northwinds Technology , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delta Dental of Illinois revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delta Dental of Illinois intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Delta Dental of Illinois Tech Stack and Enterprise Applications
Delta Dental of Illinois ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Northwinds Technology | Legacy | Northwinds Technology Keyspring | Insurance Claims Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Delta Dental of Illinois implemented Northwinds Technology Keyspring as its Insurance Claims Management platform. Since 2019 Northwinds Technology has been developing and implementing insurance technology for Delta Dental of Illinois, positioning Northwinds Technology Keyspring as the central claims application for the organization.
The implementation centered on core Insurance Claims Management capabilities, including electronic claims intake, rules based adjudication, payment processing and claims workflow orchestration. Configuration work emphasized a configurable rules engine, automated claim routing, exception handling, provider claim status visibility and built in audit trails to support claims governance and compliance workflows.
Operational coverage targeted claims operations, adjudication teams, provider services and finance reconciliation functions, with the platform configured to support role based access and structured handoffs between these business functions. The Northwinds Technology Keyspring deployment was implemented to align with existing administrative systems and operational processes without replacing named third party systems.
Governance changes accompanying the rollout included centralized claims rules stewardship, formalized change control for adjudication logic, and tightened exception management procedures to standardize adjudication across teams. Implementation narratives emphasize system level orchestration of claim lifecycles and governance of business rules rather than standalone point solutions.
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Delta Dental of Illinois Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Delta Dental of Illinois implemented Zoom as its Audio Video and Web Conferencing solution. The deployment focused on embedding Zoom into the corporate website to provide customer-facing meeting access while consolidating internal audio and video conferencing across the 250-employee organization.
Zoom was provisioned as a cloud-hosted conferencing platform offering scheduled meetings, web conferencing, screen sharing, webinar-style presentations, and recording workflows, reflecting standard functional modules of the Audio Video and Web Conferencing category. The implementation emphasized use of Zoom for customer service interactions and internal collaboration among benefits, administrative, and operational teams.
Operational coverage included external client-facing sessions accessible via the website and internal meeting rooms, supporting business functions such as customer support, sales engagement, and cross-team collaboration. Governance aligned with SaaS conferencing practices, focusing on centralized access controls, meeting scheduling and recording policies, and embedded meeting links on the website consistent with the note that Delta Dental of Illinois is using Zoom on their website.
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Collaboration | Collaboration |
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2019 | 2019 |
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Delta Dental of Illinois Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2019 | 2019 |
In 2019, Delta Dental of Illinois implemented Exclaimer Cloud Signatures for Office 365. Exclaimer Cloud Signatures for Office 365 is deployed as a Digital Signing solution to centralize email signature management across the 250-employee organization and to integrate with Microsoft Office 365 mail flow. The cloud-native SaaS implementation provides centrally managed templates and dynamic data fields to enforce consistent branding, legal disclaimers, and contact information in outbound email.
Configuration work emphasized role-based template administration and approval workflows so marketing and IT could control signature assets from a single console. Operational coverage included corporate email across customer service, sales, and corporate communications, with the application orchestrating signature insertion at send time through Office 365 integration. Governance focused on central template ownership and change control to maintain compliance and message consistency.
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Delta Dental of Illinois eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2019 | 2019 |
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Delta Dental of Illinois CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Delta Dental of Illinois ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Delta Dental of Illinois SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2014 | 2014 |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Delta Dental of Illinois IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Delta Dental of Illinois
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Operations | VP | Operations | |
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Sr. VP, Enterprise Sales Operations and Business Development | VP | Sales | |
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Insurance Distribution Manager | Manager | Sales | |
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Manager, Enterprise Sales Administration & Small Business Account Management | Manager | Sales | |
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Apps Being Evaluated by Delta Dental of Illinois Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delta Dental of Illinois IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delta Dental of Illinois digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Delta Dental of Illinois Technographics
Delta Dental of Illinois is a Insurance organization based in United States,
with around 250 employees and annual revenues of $50.0 million.
Delta Dental of Illinois operates a diverse technology stack with applications such as
Northwinds Technology Keyspring, Zoom and Exclaimer Cloud Signatures for Office 365,
covering areas like Insurance Claims Management, Audio Video and Web Conferencing and Digital Signing.
Delta Dental of Illinois has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Northwinds Technology, Zoom Video Communications and Exclaimer.
Delta Dental of Illinois recently adopted applications including
Xandr Invest (ex AppNexus DSP) in 2022, Salesforce Pardot in 2022 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delta Dental of Illinois’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Delta Dental of Illinois’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delta Dental of Illinois technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.