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Delta Dental Plan of Arkansas
Location
1513 Country Club Rd,
Sherwood, 72120, AR,
United States
Website
https://www.deltadentalar.com/
Phone
1 501-835-3400
Artw industry
Insurance
Employee
Revenue

Delta Dental Plan of Arkansas Technographics

Delta Dental Plan of Arkansas Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Delta Dental Plan of Arkansas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Delta Dental Plan of Arkansas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Delta Dental Plan of Arkansas has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2019, Algolia Search for Application, Web and Enterprise Search in 2020, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Delta Dental Plan of Arkansas is running and its propensity to invest more and deepen its relationship with Rocket.chat , Algolia , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Delta Dental Plan of Arkansas revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delta Dental Plan of Arkansas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Delta Dental Plan of Arkansas Tech Stack and Enterprise Applications

AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Rocket.chat Legacy Rocket.chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Delta Dental Plan of Arkansas implemented Rocket.chat as a website-embedded customer chat experience. Rocket.chat is being used as a Chatbots and Conversational AI channel to extend member services and digital customer support on the corporate website, enabling real-time engagement and asynchronous messaging for member inquiries. Configuration of Rocket.chat centers on a web chat widget and conversational workflows that handle initial triage, canned responses, and agent handoff, reflecting standard Chatbots and Conversational AI capabilities. The implementation emphasizes message routing and session persistence to support ongoing member conversations and agent continuity, and leverages Rocket.chat features such as threaded messaging and file exchange to support service interactions. Operational coverage is concentrated on member services and customer support teams staffing the web channel, with governance focused on chat triage, escalation policies, and standardized response templates to ensure consistent handling. The architecture is implemented as an embedded web chat instance that connects front-end website interactions to internal support workflows, positioning Delta Dental Plan of Arkansas Rocket.chat Chatbots and Conversational AI to support member engagement and contact-center digital channels.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Algolia Legacy Algolia Search Application, Web and Enterprise Search Content Management n/a 2020 2020
In 2020, Delta Dental Plan of Arkansas implemented Algolia Search on its public website. Delta Dental Plan of Arkansas deployed Algolia Search as an Application, Web and Enterprise Search solution to provide site search capabilities including instant search-as-you-type, faceted navigation, typo tolerance, and relevance tuning to support online customer self-service and content discovery. The implementation centers on Algolia Search index management and relevance configuration to surface plan information and member resources on consumer-facing pages. The deployment uses the Algolia Search hosted search API with a front-end JavaScript integration, and website content is indexed into Algolia and managed through the Algolia dashboard for ranking rules, synonyms, and search analytics. Operational ownership is placed with the web and digital content teams who manage indexing cadence and ongoing relevance adjustments. The scope of the implementation is the public website and external member-facing search workflows, following typical Application, Web and Enterprise Search architecture of client-side query orchestration, hosted indexing, and dashboard-driven tuning.
Web Content Management Content Management 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2020 2020
In 2020, Delta Dental Plan of Arkansas implemented Hotjar on its public website deltadentalar.com. The deployment targeted behavioral analytics within the Customer Experience category and was provisioned to capture qualitative user insights across member, provider search, and claims flows. Hotjar was configured to collect heatmaps, session recordings, conversion funnels, and on-page feedback widgets, creating event-level and session-level visibility into user interactions. The implementation supported continuous UX investigation and prioritized instrumentation of key journeys to inform product and marketing decisions. The Hotjar rollout was scoped to the corporate web property and positioned to serve marketing, product, and customer service functions by surfacing friction and usability issues. Governance controls emphasized data retention and role-oriented access for digital analysts and content owners, aligning session capture with privacy practices. The deployment centralized qualitative signals into the organization’s digital measurement workflows to accelerate issue triage and iterative site improvements.
Digital Advertising Platform CRM 2014 2014
SPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Incentive Compensation Management SPM 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Delta Dental Plan of Arkansas

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Delta Dental Plan of Arkansas Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delta Dental Plan of Arkansas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delta Dental Plan of Arkansas digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Delta Dental Plan of Arkansas Technographics
Delta Dental Plan of Arkansas is a Insurance organization based in United States, with around 200 employees and annual revenues of $48.0 million.
Delta Dental Plan of Arkansas operates a diverse technology stack with applications such as Rocket.chat, Algolia Search and Hotjar, covering areas like Chatbots and Conversational AI, Application, Web and Enterprise Search and Customer Experience.
Delta Dental Plan of Arkansas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Rocket.chat, Algolia and Contentsquare.
Delta Dental Plan of Arkansas recently adopted applications including Salesforce Spiff in 2023, Algolia Search in 2020 and Hotjar in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delta Dental Plan of Arkansas’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Delta Dental Plan of Arkansas’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delta Dental Plan of Arkansas technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.