DentalPlans.com
8100 SW 10th St #2000,
Plantation, 33324, FL,
United States
Plantation, 33324, FL,
United States
1 954-923-1487
Professional Services
DentalPlans.com Technographics
DentalPlans.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DentalPlans.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 DentalPlans.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DentalPlans.com has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, Microsoft 365 for Collaboration in 2015, Glassbox SessionCam for Customer Analytics in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DentalPlans.com is running and its propensity to invest more and deepen its relationship with LivePerson , GoTo (formerly LogMeIn) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DentalPlans.com revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DentalPlans.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DentalPlans.com Tech Stack and Enterprise Applications
DentalPlans.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, DentalPlans.com implemented LivePerson Conversational Cloud to add Chatbots and Conversational AI capabilities to its public website. DentalPlans.com uses LivePerson Conversational Cloud to support customer service and membership inquiry handling, embedding the LivePerson Conversational Cloud web chat channel into site workflows.
The implementation centers on an embedded web chat widget and conversational bot flows, with natural language processing for intent recognition, session and conversation management, scripted response orchestration, and analytics for conversation tracking. Configuration includes automated routing to human agents for escalations, reusable response libraries, and conversation orchestration that separates automated handling from agent-assisted interactions.
Operational coverage is the public website, focused on customer service and sales touchpoints, with governance built around escalation rules, agent handoff procedures, and regular updates to intent models and bot scripts. Ongoing maintenance is organized as iterative content and model versioning to keep conversational content aligned with membership plan changes and customer question patterns.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
DentalPlans.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, DentalPlans.com deployed Microsoft 365 as its Collaboration platform. The deployment serves as the companywide productivity and communication backbone for the approximately 100 employees and is referenced on their public website, indicating cloud-hosted Microsoft services are surfaced to customer-facing pages.
DentalPlans.com configured core Microsoft 365 capabilities including Exchange Online for email, SharePoint Online for content and intranet, OneDrive for file synchronization, and Microsoft Teams for meetings and chat, all managed within a single Microsoft 365 tenant. Identity and access are aligned to Azure Active Directory for centralized user provisioning and administrative governance, supporting policies for mail, document sharing, and external collaboration. Operational ownership spans internal departments responsible for communications, marketing content, and customer service workflows, with Microsoft 365 providing mailbox, content management, and file sharing functionality as the primary Collaboration application.
|
DentalPlans.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2016 | 2016 |
In 2016, DentalPlans.com deployed Glassbox SessionCam as a Customer Analytics solution on its public website. The implementation centered on page level session capture to enable behavioral analysis and site optimization across customer journeys. Glassbox SessionCam was instrumented via a client side JavaScript tag and configured through the vendor console to capture session replay data, heatmaps, form analytics and funnel tracking, with sampling controls and field masking to limit collection of sensitive inputs. The deployment established operational use for product management, UX and marketing teams to analyze clickstream patterns and form abandonment, and included configuration and governance steps for capture settings and privacy controls such as data masking and consent alignment. DentalPlans.com Glassbox SessionCam Customer Analytics supports ongoing website instrumentation and behavioral diagnostics without named integrations disclosed in the source.
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2011 | 2011 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Listing Management | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
DentalPlans.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
DentalPlans.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at DentalPlans.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DentalPlans.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DentalPlans.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DentalPlans.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DentalPlans.com Technographics
DentalPlans.com is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
DentalPlans.com operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Microsoft 365 and Glassbox SessionCam,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Analytics.
DentalPlans.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Microsoft and Glassbox.
DentalPlans.com recently adopted applications including
Adobe Experience Cloud in 2020, Adobe Audience Manager in 2020 and Adobe Analytics Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DentalPlans.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DentalPlans.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DentalPlans.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.